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Loan Servicing Specialist 


Role and Responsibilities

Responsible for performing a variety of duties to receive and accurately service all mortgage loan files; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries from customers and internal associates or requests for information.

Essential Duties

  1. Performs primary or back-up functions for various duties including: pre-booking, booking, servicing, and/or processing payoffs for, mortgage loans.

  1. Performs a variety of duties to receive and accurately maintain the mortgage servicing of loan files by performing the following duties:
  1. Process and monitor loan payoffs, adjustments and modifications.
  2. Reconcile various servicing general ledger accounts, clearing exceptions and resolving issues.
  3. Reconciles investor accounts.
  4. Assists with escrow accounts, disbursements and reconciliations.
  5. Assists with set up and maintenance of servicing system.
  6. Conducts research analysis and offers solutions to borrower and internal inquiries to loan status.
  7. Assists bank personnel regarding the servicing of mortgage loans; responds to operations questions.
  8. Demonstrates a willingness to adapt to changing business needs and deadlines.
  9. Demonstrates a deep attention to detail and can escalate situations through management if necessary.
  10. Maintains loan document files via scanning and indexing files into the core imaging system.
  11. Complies with Bank policy and supports leadership goals in a professional and positive manner.
  12. Assists supervisor with duties as assigned.

  1. Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.

  1. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

  1. Responds to inquiries relating to his/her particular area, or to requests form customers, other bank personnel, etc., within given time frames and within established policy.

  1. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.

  1. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management, overall safety and soundness, and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Ancillary Duties

  1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.
  1. Requires prolonged periods of sitting to perform the vast majority of the essential duties.

EEO/AA Employer: Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Agency Statement: SB Financial does not accept solicitation from Third Party Recruiters for any position.

Position Requirements


A high school diploma or equivalent required.


A minimum of One (1) year experience with mortgage loan processing or mortgage loan servicing preferred.

Preferred Skills

  • Proficient reading, writing, grammar, and mathematics skills.
  • Proficient in interpersonal relations.
  • Excellent written and verbal communication skills.
  • Moderate typing skills.
  • Proficient word processing and spreadsheet software skills.

Physical Requirements

Full-Time/Part-Time Full-Time  
Position Loan Servicing Specialist  
Exempt/Non-Exempt Non-Exempt  
Location Defiance Corporate  
About the Organization State Bank is a growing community bank headquartered in Defiance, Ohio with over 20 locations located in Ohio, Indiana, and Michigan. Founded in 1902, State Bank has built its success on client-centered, personal service and giving back to the communities it serves.

We offer a comprehensive benefits package which includes competitive compensation, quarterly incentive opportunities, paid vacation and PTO, paid holidays, 401(k) with company match, ESOP retirement plan, medical/dental/vision insurance, company-paid Life/AD&D/Short Term Disability/Long Term Disability insurance plans, community volunteer opportunities, and more!

Apply today to find out why State Bank is a great place to work!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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