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IT Operations Engineer 


TicketNetwork is currently seeking an IT Operations Engineer. The candidate will have a solid understanding of Windows server administration, active directory, Office 365, email flow / troubleshooting, and a strong general troubleshooting skillset / background.

Primary Responsibilities:

  • Provide enterprise-wide technical support for the company's diverse portfolio of applications, including application configuration, server hardening & security, problem identification & resolution, and application support.
  • Configure Windows servers, application programs, scripts and other tools as requested by developers and support automated code push tools to facilitate software changes and enhancements to DEV/QA/SANDBOX/PROD environments.
  • Serve as the key contact for assigned applications. Stay current with all application upgrades and enhancements. Work with vendors and internal technical teams to resolve issues.
  • Monitor assigned systems and applications performance to maintain agreed performance metrics. Take proactive steps to improve performance when necessary. Escalate issues to management.
  • Participate in the software delivery life cycle (SDLC) by ensuring any technical or security requirements for new projects involve the responsible IT teams.
  • Participate in technical on-call services and off hours work when required.
  • Prepare, and deliver detailed presentations to management to illustrate ideas for technical or process improvement.

The role is also responsible for:

  • All enterprise applications in the company's portfolio.
  • Being the first responder for (but not limited to) custom applications, SQL, IIS, and surrounding infrastructure issues.
  • Performing expedited root cause analysis and escalating the issue to the appropriate teams when necessary.
  • Creating and documenting policies & procedures, installation instructions, configuration guides, and other relevant documentation as needed to help maintain a knowledge base for the team.
  • Attending project meetings, and provide technical direction to PMO for IT recommendations and resources.
Position Requirements

Required Skills:

  • Strong troubleshooting background

Required Experience:

  • 2+ years experience in IT Operations support role or equivalent.


  • H.S. Diploma or equivalent required
  • Bachelor's degree in Information Technology, or related field preferred
  • MCSE, CompTIA Security+, CompTIA Server+ certifications preferred


  • Full time, Monday-Friday 9:00AM to 6:00PM
  • Position has an on-call schedule for an average of one week per month. During that week, this team member would be on-call for after hours, weekend, or early morning issues that needed resolving.
Full-Time/Part-Time Full-Time  
Shift Days  
Division TicketNetwork, Inc.  
Exempt/Non-Exempt Exempt  
Req Number INF-22-00044  
Location Hartford County - TN  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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