Director of Operations
We are looking for a dynamic, experienced Director of Operations to join our fast-growing dental partnership network’s (“DPN”) management team in Florida.
Guardian Dentistry’s mission is to support our partner dentist entrepreneurs and teams in building the practices of their dreams. While Guardian brings together passionate, purpose-driven, like-minded dental entrepreneurs who share similar values, each of our partners are very different, and it’s those very differences that make us stronger in positively impacting the lives of everyone we serve across our network of practices.
Job Summary:
As the Director of Operations, you will be a key business-level leader overseeing multiple general dental practices and regional managers in your region. You will be responsible for implementing systems and processes to create efficiencies, ensuring fiscal discipline through cost controls, and leading a team of Managers (Practice Managers or Department Leads) while ensuring the highest standards of patient care and staff morale.
Primary Job Responsibilities:
1. Overseeing the general operations of 10-15 supported dental offices;
2. Responsible for hiring, coaching, leading, and supporting, the Practice Managers or Department Leads;
3. Develop training, planning, recruiting, and retention strategy for all staff to maintain excellent performance of each supported practice and knowledge of the business model, operating procedures, and protocols;
4. Provide and develop reports, analyze financial and operating metrics, and create recommendations/actions to attain fiscal goals proactively;
5. Implement, administer, and maintain best-in-class systems and processes (procurement and inventory management, vendor management, marketing review, hygiene protocols, patient experience, “customer first impressions,” end-of-day protocols, etc.);
6. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Qualifications:
• Bachelor’s degree required, MBA preferred, or the equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities
• Five (5) plus years of successful growth operations leadership experience in a multi-unit or multi-state dental services business
• Outstanding relationship-building, interpersonal and leadership skills; high moral standards
• Functional skills in general management with an emphasis on growth operations
• Ability to interpret quantitative findings (profit and loss statements and practice management software KPIs), synthesize results, and apply learnings proactively
• The position also requires project management skills; analytical/problem-solving abilities; effective verbal and written communication skills; attentiveness to detail; proficiency in Microsoft Office products
• Ability to create high morale, collegial, high-effective environment
• High comfort with ambiguity and working in a fast-paced, high growth, and fast-changing entrepreneurial environment
• Intellectually curious
• Ability to travel 25-50%
Compensation & Structure:
• Base Compensation: Competitive, market based
• Annual Bonus: Up to 20% based on individual growth and corporate budget
• Equity Program: Potential to participate in a profit-share plan at 1-year anniversary
• 401k Program: Participation in 401k plan with company matching
• Benefits: Competitive health, dental, and vision plan
• Location: South Eastern Florida
Guardian Dentistry is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. Guardian Dentistry will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
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