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Business Services Admin Assistant I or II (Bilingual Required) 

Category Human Services  

Depending on the candiudates' qualifications and experience, hiring may be done at level I or II. Please see pay ranges below.


Hiring Pay Range:

Business Services Admin Assistant I: $16.91 - $21.14

Business Services Admin Assistant II: $18.86 - $23.57

Pay Range:

Business Services Admin Assistant I: $16.91 - $25.37

Business Services Admin Assistant II: $18.86 - $28.29


General Purpose:

Performs a variety of routine and complex clerical and administrative support for the (DHS) Department of Human Services. Operates the front desks and waiting rooms at the Glenwood Springs and Rifle Department of Human Services. Greets customers, provides details about the services provided by DHS. Recommends additional community resource options. Assist customers with the completion of applications and other required forms. Assists other divisions with filing, gathering of data, scanning and other administrative support.

Essential Functions:

(These duties are a representative sample; position assignments and detailed work instructions may vary.)


  1. 100% Under close supervision, performs a variety of routine clerical, reception and administrative duties.
  • Greets customers at front desk. Provides program information and answers questions.
  • Uses computer and software applications to accurately type and edit basic correspondence; enter data; retrieve data; search databases; conduct research; create documents; and send emails.
  • Provides translation/interpretation services as requested. Translates documents, posters, brochures from English to Spanish.
  • Initiates program application process provides guidance to customers in filling out applications and other required forms. Follows State application processes and guidelines. Enters these into Laserfiche or routes these to technicians or case managers.
  • Works within the CBMS system, input re-determinations into started status, enter initial application information.
  • Scans applications and other documents into Laserfiche.
  • Answers and routes phones calls.
  • Assists customers with completing applications and other required forms.
  • Provide directions to and/or contact information for other resources within the community.
  • Processes incoming, outgoing and relay mail.
  • Prints, copies, assembles, distributes, and file documents.
  • Accepts and process all incoming payments for all programs. (i.e., checks through mail, child support payments dropped off by customers, etc.)
  • Distribute offices supplies, packages, and mail to all divisions.
  • Issues EBT cards.
  • Completes State notary training.
  • Keeps all supply and work rooms organized.
  • Works closely with other divisions to ensure State policies and procedures for applications and forms are up to date.


  1. Performs other duties of a similar or related level as necessary or assigned.
Position Requirements

Minimum Requirements: High school diploma or equivalent.

Minimum Experience: 1 to 2 years administrative or reception experience; Proficient computer skills in Microsoft software programs; Ability to speak, read and write English and Spanish.

Licenses/Certifications: Valid driver's license.


Job Qualifications:

Knowledge of:

  1. Relevant Federal, state, and local laws, rules, regulations, codes and/or statutes.
  2. Practices and procedures specific to the Department/Office.
  3. Modern office processes and procedures.
  4. Keyboarding, data entry and word processing skills.
  5. Grammar, spelling and punctuation.
  6. Basic math skills.
  7. Basic bookkeeping practices for processing payments.
  8. Relevant computer hardware and software applications.


Ability to:

  1. Speak, read and write the English language.
  2. Speak, read and write the Spanish language.
  3. Communicate effectively verbally and in writing.
  4. Understand and follow written and verbal instructions.
  5. Manage multiple priorities.
  6. Provide customer service to the public.
  7. Handle stressful situations and angry customers in a professional manner.
  8. Use resources to solve problems.
  9. Work independently.
  10. Understand and practice safety procedures and precautions.
  11. Maintain a high level of professionalism and confidentiality.


Internal & External Contacts:

Internal Contacts:

Frequently interacts with other Department/Office employees.

External Contacts:

Frequently interacts with the public, outside vendors and other agencies or organizations.


Physical Activities and Work Environment:

The physical activities and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions.


Required Physical Activities:

While performing the essential functions of this job the employee is frequently required to walk, talk, hear, reach, grasp, stand and sit for long periods of time; is occasionally required to lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and ability to adjust focus.

May occasionally be required to work and drive in outside weather conditions.


Work Environment:

May be required to attend evening meetings. May be required to work extended hours at discretion of Supervisor.

The noise level in the work environment is usually moderate to loud, with frequent interruptions and multiple demands.


Required Travel:

Occasionally required to travel between County offices and/or to meetings at other office locations.


Computers and Other Equipment:

Operate computer and relevant software applications; 10-key calculator; telephone system; postage machine; facsimile; copier; scanner; shredder.


THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. Nothing in this job description restricts Garfield County’s ability to assign, reassign or eliminate duties and responsibilities of this job at any time. It does not prescribe or restrict the tasks that may be assigned. This job description describes the County’s current assignment of essential functions. Those functions may change at any time as the needs of the County change or for other reasons deemed appropriate by the County

Full-Time/Part-Time Full-Time  
Location Glenwood Springs, Colorado  
Benefit Information To review the information about our benefit package visit our website at  
Hiring Range Business Services Admin Assistant I: $16.91 - $21.14; Business Services Admin Assistant II: $18.86 - $23.57  
Full Pay Range Business Services Admin Assistant I: $16.91 - $25.37; Business Services Admin Assistant II: $18.86 - $28.29  
Driving Classification Marginal  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number HUM-22-00018  
Open Date 9/19/2022  
About the Organization Garfield County, Colorado consists of rugged alpine vistas and high desert mountains in the Rocky Mountain region, which dwells along the Continental Divide. Garfield County is located in western Colorado, where outdoor recreation opportunities abound, including hunting, fishing, hiking, rafting and kayaking, biking, skiing and snowboarding. It is home to the second largest designated wilderness area in Colorado - the Flattops Wilderness, the world's largest mineral hot springs pool, a popular family ski resort, and Hanging Lake, designated as a National Natural Landmark by the Secretary of the Interior in 2011.  
EOE Statement Garfield County is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

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