POSITION SUMMARY
The Clinical Informatics Analyst (CIA) develops and helps to maintain the electronic medical system(s), software applications and databases for TCRHCC. Develops an understanding of the application(s) functionality, reporting capabilities, interfacing and integration associated with clinical applications assigned. Supports consumers, patients, interprofessional healthcare team, and other stakeholders in their decision-making in all roles and settings to achieve successful implementation of the Electronic Health Record (EHR) System at TCRHCC.
ESSENTIAL FUNCTIONS
- Incorporates theories, principles, and concepts from appropriate sciences into informatics practice. Systematically determines social, legal, and ethical impact of informatics solutions within healthcare
- Manages communication needs regarding clinical applications between Information Systems Staff, Clinical Informatics Management Team, and clinical users
- Implement applications, tools, and processes that assist clinicians and staff with the management of data in patient care and the provision of health care.
- Assess implications on operations and processes of patient care delivery when assisting in resolution of departmental issues
- Provide technical support, diagnosis of application errors and troubleshooting with system issues.
- Assists in development, implementation and/or evaluation of health information technology applications to assist clinical staff with data management. Perform quality control audits to ensure accuracy, completeness, or proper usage of clinical systems and data while maintaining patient safety and confidentiality
- Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and modifications to improve existing systems.
- Works collaboratively with Administration, Quality, Physicians, and other Clinical Staff to ensure high quality patient care, accurate and timely quality workflow.
- Coordinates collection and reporting of metrics defining benefits realization, and return on investment associated with Clinical Information Systems in conjunction with clinical effectiveness
- Develops, prioritizes, and determines core clinical decision-support systems by working with end-users to develop system programming requirements while understanding system capabilities and limitations
- Incorporates principles and methods of recognized methodologies, such as structured system analysis, into problem or issue identification. Makes recommendations related to issues, and implements solutions
- Participates in unit, functional, and integrated system testing of software to ensure that design objectives are met. Performs testing and documentation of software systems as needed. Develops test plans for new systems, as well as system upgrades
- Works cooperatively with Training Specialist(s) in the training, education, and instruction of clinical users on the features, operation, and usage of software systems and the use of technology in clinical areas and ancillary services
- Design and implement educational and clinical services programs; support end-user training.
- Follows established change management processes prior to conducting testing to validate functionality in a test environment.
- Assist with the configuration and setup of new users within the clinical systems as they relate to the EHR.
- Work schedules may consist of evenings, nights, weekends, and holidays; may also be subject to on-call rotation and call-back after-hours
- Contributes to maintenance of appropriate technical documentation necessary for IT Operations, training, workflow and analysis.
- Provides application support to user requests, including dictionary configuration, functionality troubleshooting, training and workflow analysis.
- Monitors applications to ensure systems are running at optimal performance level
- Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
- Performs other duties as assigned
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Must be able to sit at desk for long periods of time, write legibly and use a computer terminal. Must frequently have ability to twist and reach for objects. Must have ability to occasionally stand, walk, drive, bend, climb, kneel, crouch, and maintain balance. Must be able to occasionally carry items that weigh up to 100 lbs., such as IT hardware, computer terminals, and printers. Must have ability to occasionally push and pull over 100lbs. Must have ability to hear normal speech and overhead pages, use the telephone, and must have the ability for near vision, color vision, depth perception, seeing fine details and frequent ability of far vision. Frequent fine manipulation and firm grasping of both hands is required as well as prolonged simple grasping and prolonged use of the keyboards.
Mental:
Must be able to prioritize, use good judgment, and be able to coordinate a variety of issues while being frequently interrupted. Must have prolonged ability to cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, work alone, demonstrate high degree of patience, adapt to shift work, and frequently work in areas that are close and crowded. Must occasionally accept a flexible schedule to meet unit needs.
Environmental:
May occasionally be exposed to infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, unprotected heights, and loud noises.
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NECESSARY QUALIFICATIONS
Education:
Bachelor’s degree in Healthcare, Business, and/or Information Sciences
Experience:
- Minimum of two (2) years of experience supporting the building and maintenance of an EHR within a healthcare institution of similar size and complexity, or larger.
- One-year EHR implementation experience (super user, trainer, or implementation project team member), preferably Allscripts.
- Possess experience with developing clinical EHR. Systems include, but not limited Allscripts, Cerner, Epic, Meditech, etc.
- Experience with inpatient and ancillary systems and clinical workflows including Laboratory, PACS/Radiology, Pharmacy, Obstetrics, Document Management (OnBase), etc.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Positive working relationships with others
- Possession of high ethical standards and no history of complaints
- Reliable and dependable; reports to work as scheduled without excessive absences
- Possession of high degree of integrity and influence with ability to contribute effectively as a member of team
- Possession of proven track record of being results-oriented, customer-focused with a hands-on approach
- Proven ability to prioritize and execute tasks in high-pressure environment
- Proven ability to manage and lead personnel in a team-oriented, collaborative environment
- Highly self-motivated and directed with keen attention to detail.
- Ability to communicate ideas in technical and user-friendly language
- Must be knowledgeable of new trends in clinical management and information systems
- Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
- Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
- Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
- Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.
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