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Title

Product Quality Engineer 
Category Technical Services  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The product quality engineer is responsible for interfacing with sales and service site personnel, to escalate & get field/customer issues resolved. The role will require directly liaising with engineering, quality, manufacturing plant, service, part return centers, to escalate, triage, root cause and manage field quality issues to resolution. This position is directly responsible for providing timely feedback and report out on all activities to management and stakeholders.

RESPONSIBILITIES & KEY ACTIVITIES:

  • As a Subject Matter Expert (SME) in Vehicle Module - _____________________, lead technical discussions with manufacturing plant in Asia and engineering team in Australia while driving timely response and completion of systematic problem solving.
  • Interface, investigate and assist in the completion of corrective actions and drive continuous improvement initiatives on NPI products.
  • Support and sometimes lead conference calls between all parties to resolve issues.
  • Assure compliance with technical and organizational requirements. This includes sharing, uploading and maintaining information in warranty & issue management systems.
  • Have good understanding of NHTSA standards, Lemon Law and QMS.
  • Possess working knowledge of Dealer Management System (DMS) with ability to mine quality data into presentable form.
  • Report, track and maintain KPIs as defined by the QMS.
  • Participate and/or lead quality initiatives associated with new vehicle launch process, NPI process and early detection warning strategy and reflash activities.
  • Collaborate with field quality engineer on-site to support and resolve quality or delivery related issues. Lead containment and corrective actions as required and keep and maintain clear records of such events.
  • Generate reports, summaries and presentations into presentable form shareable with executive management as required.
  • Lead quality engineering initiatives as necessary in part recovery and vehicle condition reports.
  • Willingness to travel 25~40% of the time initially within territory as required to fulfill job responsibilities, sometimes with minimal notice.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor of Science in Engineering required.
  • 5+ years of practical experience in automotive engineering and quality engineering with understanding of standards and procedures.
  • Experienced in production support in a technical or manufacturing environment.
  • Requires good overall technical background with an understanding of electrical engineering, mechanical and software engineering with a focus on vehicle module – ____________________.
  • Good teamwork, and interpersonal skills.
  • Able to work in a fast-paced environment.
  • Excellent critical thinking and good communication skills.
  • Self-motivated, results driven, able to work with/without supervision.
 
Open Date 9/16/2022  
Req Number TEC-22-00010  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
Starting at  
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently not accepting applications.

To search for an open position, please go to http://VinFastDealerSanFrancisco1LLC.appone.com
 


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