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Product Support Engineer 

Category Engineering  

Title: Product Support Engineer

Location: Pune, MH (Work From Office)

Headquartered in Minneapolis, MN—NetSPI provides a variety of server, network, and application penetration testing services. As one of the top penetration testing and vulnerability management companies, we are continually growing, and we pride ourselves on keeping current and cutting-edge in everything we do. If you thrive in an energetic setting working with leading edge technology - we want to meet you!

NetSPI is seeking Product Support Engineers for our Development team. These individuals will primarily serve as a resource for ASM (Attack Surface Management).

Job Purpose:

The Product Support Engineer will be responsible for working with clients, services team, and project management on NetSPI Resolve installation, configuration, customisations, troubleshooting and support.


  • Assist clients with installing, configuring, and operating NetSPI Resolve PTaaS solutions
  • Provide recommendations on deployment, configuration, and use of Resolve in client environment
  • Conduct needs analysis with client to determine technical requirements and specifications of post-sales engagements in line with NetSPI best practices
  • Develop monitoring solutions for Linux systems
  • Develop and maintain positive relationships with clients, including on-going training and mentorship
  • Act as escalation point in Resolve issues
  • Manage multiple concurrent issues
  • Document solutions in a knowledge base of know support issues or support solutions


  • Minimum 3+ years of hands-on experience in Information Security
  • Strong understanding of penetration testing, application security, and vulnerability assessments
  • In-depth knowledge of networks, Linux/Unix and Windows administration, and system configuration
  • SQL knowledge including PostgreSQL databases
  • Scripting experience with Java/Ruby/Python
  • Experience with Cloud Computing
  • Experience in consuming REST/SOAP services
  • Excellent communication skills, including issue tracking, triaging, and crisis management
  • Bachelor’s Degree in Computer Science, IT, MIS, Math or Science
  • Experience in troubleshooting issues in a complex environment

Preferred Qualifications:

  • Experience with Java EE applications
  • Experience in a helpdesk environment
  • Experience writing technical documentations
Location Pune  
About the Organization NetSPI is a fast-growing, dynamic cybersecurity company headquartered in the North Loop of Minneapolis. As the leader in vulnerability orchestration and security testing, we're continually growing, and we pride ourselves on keeping absolutely current and cutting-edge in everything we do.  
Email None Specified 

supervisorUID None Specified 

This position is currently not accepting applications.

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