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Guest Relations Assistant  

About the Organization Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders' dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners and with our customers.  
Description

COMPANY OVERVIEW

Created in 1978 by Baron Philippe de Rothschild and Robert Mondavi, Opus One remains committed to realizing our founders' dream of bringing to life one unique wine that expresses the seamlessly blended personality and character of each family. With a great sense of pride in our work to realize this dream, the people of Opus One bring profound dedication and unsurpassed attention to detail in our daily work. We care deeply for the quality of our relationships within the winery, with our trade partners, and with our customers.

SUMMARY

Reflecting the spirit, grace, and uncompromised courtesy of the Founders, the Guest Relations Assistant supports the tasting room staff, assists in setup and cleanup of large parties, ensures the tasting rooms are stocked with all necessary glassware, and helps maintain cleanliness in the winery's public spaces.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Help the tasting room staff in opening and closing of the tasting rooms.
  • Restock glassware before, during, and after service in the tasting rooms.
  • Assist in setting up glassware, tasting notes, napkins, and spittoons for private tastings, as well as helps break down these tastings when they are finished.
  • Support tasting room hosts during service by bringing guests water and breadsticks, refilling waters, clearing tables, and assisting guests with any requests or needs.
  • Help open and close the winery's public spaces by uncovering furniture at the beginning of the day and covering it at the end of the day.
  • Maintain all heaters with full propane tanks and maintains umbrellas with proper placement for guests.
  • Maintain cleanliness in all tasting areas.
  • Help run food from the kitchen to tables in our culinary experiences, or clear dishes from tables.
  • Assist guests in transporting wine to their cars.

ADDITIONAL FUNCTIONS

  • Maintain, update, and expand knowledge of viticulture and enology by participating in educational trainings offered by Opus One and by outside sources.
  • Speak knowledgeably about all Opus One representatives, distributors, retailers, and vintages offered for sale at the winery or anywhere in the world, knowing details about Opus One or related merchandise to better assist trade guests with their understanding and appreciation of the wine.
  • Assist in developing educational/training aids for use by the Guest Relations department.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 
Position Requirements

JOB REQUIREMENTS

Education and/or Experience

Two (2) years’ experience working at a winery, wine-related business, hotel, or restaurant; some basic wine knowledge; retail or public relations skills and experience; understanding, desire, and ability to represent Opus One so as best to promote its wines and image; foreign language skills (French, German, Italian, Japanese, Chinese, or Spanish) preferred; college degree or college level coursework preferred; knowledge of viticulture, winemaking, wine marketing, and/or wine tasting preferred.

Skills

Must be able to perform quality work, safely and consistently with minimum supervision or direction. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Use proper safety equipment and safety procedures. Able to handle multiple competing tasks and priorities. Have strong verbal communications skills. Ability to deal with standardized situations with only occasional variables. Ability to comprehend the consequences of various problem situations and to refer them to the appropriate people for resolution.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands and/or fingers to handle or feel. The employee frequently is required to stand. The employee is occasionally required to sit, walk, climb (including stairs to work platforms 12 feet or more in height), stoop, crawl inside tanks, kneel, talk or hear, taste or smell. The employee must frequently lift and/or move up to 55 pounds. Specific vision abilities required by this job include close vision.

CORE COMPETENCIES

  • Communication Skills - Uses clear, effective, and efficient ways to communicate. Shows patience and attentiveness and adapts to purpose of communication with appropriate style, substance, detail and confidence.
  • Customer Service – Is respectful of commitments made with others on mutually agreed-upon action items and proactive in seeking opportunities to assist other.
  • Company Knowledge - Exhibits a comprehensive and broad knowledge of Opus One, our wine and our history
  • Job Performance - Displays specialized and/or in-depth skills, knowledge, or judgment associated with the position.
  • Adapting to Change- Ability to adapt to changes while keeping focus on goals and apply knowledge to new circumstances; identify, anticipate, and manage adverse situations by gaining support and enthusiasm for change.
  • Nurturing Relationships - Reflects the Opus One core values in daily interactions and in rewarding and recognizing employees
  • Problem Solving/ Analytical Skills – Uses an analytical approach to solve difficult problems; considers many or all viable resolution paths; looks beyond the obvious and challenges assumptions along the way.
  • Growth and Potential - Displays an on-going commitment to learning and self-improvement, with particular emphasis on areas of development.
  • Reliability and Time Management- Spends time and prioritizes activities based on what’s most important, factoring in corporate, departmental, and individual objectives.
  • Workplace Safety – Follows all company policies and procedures to provide a safe and healthy work environment at all times.

ADDITIONAL INFORMATION

Employee must be 21 years or older and have a valid driver’s license insurable by Opus One. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Opus One Winery is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

OUR DEDICATION TO YOU

  • Competitive benefits package including 95% employer paid Medical, with 100% employer paid Dental/ Vision/ basic life coverage/ STD/ LTD for both employees and dependents.
  • 401(k) retirement plan with a 7% employer-only contribution, based on employee annual earnings.
  • Work life balance
  • Wellness reimbursement
  • Tuition reimbursement opportunities
  • Up to 40 hours of volunteer time
  • PTO; Holiday Pay
  • A supportive and collaborative work environment

OUR COMMITTMENT TO SUSTAINABILITY

Opus One Winery is committed to doing its part to ensure a sustainable future and improve the environmental well-being of our community. We will continue to ensure minimal impact by continually evaluating our environmental performance and working to improve our program whenever necessary with integrity and purity of focus.

 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Part-Time  

This position is currently not accepting applications.

To search for an open position, please go to http://OpusOneWineryLLC.appone.com



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