Share Email Opening Title Rentals Assistant Manager- Birthday Parties  Location Museum of Life and Science   About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score. Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs. In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Description Position Objective:  Support the Museum’s mission by being a key member of the Rentals management team, responsible for maintaining a positive and proactive work environment, and delivering an exemplary level of service to all guests, with a primary focus on birthday parties and private museum rentals. Responsibilities Act as primary point of contact via phone and email for 500+ birthday party clients annually, from initial inquiry to post-event evaluation, booking and taking payments for reservations in the CRM database, effectively managing all confirmations, reminders, and follow-up communications. Provide leadership and training, including animal handling, invertebrate handling and themed programming, to 10-12 part-time Birthday Party educators to provide quality offerings, excellent service, and a safe, clean, welcoming environment. Oversee all weekend Birthday Party logistics, including but not limited to associated scheduling of rooms, educators, reserved parking spaces, program delivery, supplies, third-party vendor ordering, and room setup/breakdown. Meet monthly sales goals and manage budgeted expenses, performing reconciliation of revenues and expenses and forecasting monthly in collaboration with the Rentals Manager. Maintain inventory of birthday party supplies in all Museum classrooms on a weekly basis and responsible for timely re-ordering. Partner with Guest Experience Management Teams to provide a cohesive experience for all guests. Keep hazardous chemical inventory and SDS sheets updated regularly, participating in annual inspections and disposals. Collaborate regularly with other Museum teams to share spaces, create, evaluate and revise program offerings, and develop additional offerings to birthday party guests. Create positive relationships with external vendors to ensure exceptional product delivery, sustaining a profitable margin, and meeting the needs of guests. Support Rentals Team and provide coverage during periods of absence and peak seasons, including training and regular participation to maintain knowledge of policies and procedures. Act as PAC (Program Animal Committee) Animal Handling Trainer and actively participate as a member of the Program Animal Committee in quarterly meetings. Along with the Animal Care Director, Butterfly House Director, and Innovation and Learning team, determine staff members or volunteers to be trained on vertebrate and invertebrate animal handling. Conduct all animal trainings and communicate with Animal Care Staff and animal handlers on a weekly basis. Maintain up-to-date documentation and revise policies concerning animal sign out and animal welfare in collaboration with the Animal Care Team. Attend and participate in Emergency Coordinator training and act as an Emergency Coordinator when the need arises. Other duties as assigned. Actual Pay Rate: 19.00/hour   Position Requirements Bachelor’s Degree in Business or 3+ years’ experience in relevant field 2+ years’ customer service and phone sales experience Experience managing part-time staff Experience working with young children and creating programs for a classroom environment Excellent communication skills – written and verbal Quick learner who works well under pressure with a positive attitude and creative problem-solving skill Exceptional attention to detail and organization, with the ability to multi-task Strong interpersonal skills with the ability to work independently and collaboratively in a team environment Strong computer and Microsoft Office skills (Word, Excel, Outlook) Able to work a Tuesday through Saturday schedule regularly plus some nights and occasional Sundays Physically able to be on one’s feet for up to 8+ hours, travel distances of up to one mile on variable terrain, and lift 25 lbs. Desired: Able and willing to embrace Museum mission of science as a way of knowing Previous event coordination or event management experience Experience with CRM Software, especially Blackbaud Interest or experience in education and/or science Animal Care and handling experience Bi-lingual Spanish-English Py rate: 19.00/hour   Shift Days   Pay Range 19.00/ hour   EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!   Category Guest Services   This position is currently not accepting applications. To search for an open position, please go to http://NorthCarolinaMuseumofLifeandScience.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Seasonal Guest Relations Associate - Admissions Desk in Durham, NC Posted on: 4/25/2024 [Apply Now] Reservations and Sales Associate in Durham, NC Posted on: 4/19/2024 [Apply Now] Seasonal Guest Relations Associate - Part Time Ranger in Durham, NC Posted on: 4/12/2024 [Apply Now] Rentals Associate in Durham, NC Posted on: 4/8/2024 [Apply Now] Birthday Party Educator in Durham, NC Posted on: 4/8/2024 [Apply Now] Other Jobs Within 60 Miles Senior Accounting Specialist- Payroll in Durham, NC Posted on: 3/7/2024 [Apply Now] Controller in Durham, NC Posted on: 4/10/2024 [Apply Now] Summer Camp Educator in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Camp Counselor in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Lab Facilitator in Durham, NC Posted on: 4/19/2024 [Apply Now] Follow us

 

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