Share Email Opening Title Desktop and Information Support Engineer  About the Organization With a growing workforce of more than 600 team members, The Peabody Companies manages more than 14,650 units of residential housing. We offer property management, leasing, marketing, facility maintenance, accounting and finance, compliance, quality assurance, as well as sales and brokerage services. Our portfolio includes conventional and multi-family housing (single high-rise to scattered sites), senior communities, veteran's housing and supportive housing services. We are a management company that truly does it all, and we continue to grow. OUR VISION: We put the HOME in housing. OUR MISSION: To deliver exemplary service through: FISCAL responsibility to our clients; INTEGRITY in all aspects of our business practices; STABILITY for 45+ years of meeting our client's business needs; HUMILITY in relationships with clients, residents and employees and a commitment to always listen.   Description The Desktop and Information Support Engineer provides technical assistance to our employees. The major role is to help install, upgrade, troubleshoot hardware and software systems for laptops, desktops, IPhones and IPads. The individual must be customer service oriented, have strong initiative and problem-solving skills as well as the ability to provide clear technical instructions. Responsibilities Respond to user ticket requests for service of hardware, software and networking of corporate and/or site computers. Maintain record of requests, responses and time for completion log. Guide users with simple step by step instructions to install applications and computer peripherals. Coordinate and monitor the purchase of Peabody’s equipment assignment and phone usage and billing for each of the sites and company activities. Test alternative pathways until you resolve an issue Customize desktop, IPhone and IPAD applications to meet user needs in conformance with PPI Policy. Follow up with staff and complete periodic Survey and evaluate customer feedback for changes. Provide Supervisor with periodic status report and elevate issues as needed. Help to create written documentation, policies, procedures and manuals. Provide Support to Training and Education Department in periodic set up for Users. Data Base Management, as needed Special Projects as assigned.   Position Requirements At least five years proven work experience as Technical Support Engineer or similar role or Degree in Computer Science or related field. Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem solving and multi-tasking skills Customer service oriented Familiar with MaaS360 or any other MDM application Familiar with Office 365 Tenant Management   Compensation and Benefits: Peabody Properties, Inc. offers competitive pay along with a rich benefits package that includes, but is not limited to, medical, dental, 401(k), STD, life insurance, Employee Assistance Programs (EAP), paid time off, paid holidays, paid training, tuition reimbursement, wellness programs, employee referral bonuses, and flex spending.   Peabody Properties participates in E-Verify   Company Website   Social Media: YouTube | Facebook |Twitter | LinkedIn   Number of Openings 1   Category Information Technology   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://PeabodyPropertiesInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Maintenance Supervisor (Service Manager) in Boston, MA Posted on: 2/12/2024 [Apply Now] Maintenance Technician in Boston, MA Posted on: 3/13/2024 [Apply Now] Maintenance Technician in Boston, MA Posted on: 4/17/2024 [Apply Now] Senior Service Manager in Brockton, MA Posted on: 4/8/2024 [Apply Now] Cleaner/Maintenance in Cambridge, MA Posted on: 4/3/2024 [Apply Now] Follow us See who works here:

 

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