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Title

Helpdesk Technician 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Military and civilian service alumni are encouraged to apply.


We are committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email HR@oai.aero.
 
About the Organization We're proud to be an international airline providing tailored passenger charter services to a worldwide customer base. From our start in 1993, we built our airline on reliability - in our exceptional fleet, in our precise operations and, most of all, in our people. Wherever duty calls. Wherever opportunities arise. Wherever minutes count or adventure awaits. Omni Air International is there.

Our proven reputation for safety, reliability and flexibility comes from years of delivering on promises, the world over.  
Location Tulsa, Oklahoma - Corporate Headquarters  
Pay DOE  
Description

Omni Air International is a private airline providing tailored passenger and government charter services. Were committed to exceeding expectations, with satisfaction and safety as our measure of success.

We pride ourselves on providing our employees a work experience built on family values. Our employees contributions impact the lives of passengers on a daily basis. Our comprehensive benefits package is designed with you in mind. Medical, dental, vision, company paid life insurance, 401K with company match, employee assistance program and more!

The Help Desk Technicians are the first point of contact for OAI employees and contractors seeking technical assistance for information systems issues. They serve as members of the Information Services (IS) team by providing first response technical support over the phone, and in person. Help Desk Technicians are under the supervision of the OAI IS full time staff. Duties shall include but are not limited to the following:

  • Primary responsibility is user support and customer service, i.e. must be present and visible in the Help Desk and available to users requiring technical assistance
  • Respond to questions from callers and walk-ins; remotely assist OAI employees and contractors with technology problems in offices, remote sites, and residences; assist in person with problems in IS Training Room.
  • Learn fundamental operations of commonly used software, hardware, and other equipment
  • Follow standard IS Help Desk operating procedures, and accurately log all Help Desk contacts using call tracking software
  • Accept general responsibility for IS Training Room and ensure it is ready for use by stocking paper and toner in printers, push in chairs, restart frozen computers, etc.
  • Become familiar with available help resources; stay updated on OAI information technology changes or problems
  • Become familiar with OAI policies, services, and staff
  • Direct calls to appropriate IS staff as necessary
  • Maintain reasonable discipline and decorum in the Help Desk and IS work areas
  • Take On-call rotation
  • Perform other duties as assigned by select OAI IS full time staff
 
Position Requirements

 

QUALIFICATIONS AND EXPERIENCE

Must be able to pass a 10-year Background/Criminal check and pre-employment drug screen

Effective oral and written communication skills, including strong technical communications skills to effectively interface with both Operations and IS Personnel

Must be able to translate technical solutions into business solutions

Good analytical and problem-solving skills including crisis management and resolution

Able to work well with others in a collaborative manner, and be a self-starter with minimum supervision

Team player capable of working in a results oriented environment

Honest, positive attitude, adaptive to changes and hard working

Results oriented and customer service focused

1-3 years of experience supporting Windows clients and related software and hardware in an Enterprise environment

An understanding of AD fundamentals is required

Microsoft or CompTIA certification is a plus

PHYSICAL ACTIVITY

Stand –25%

Walk – 25%

Sit – 50%

Lift- up to 35 lbs

MENTAL CAPABILITY REQUIREMENTS

Requires ability to handle numerous activities at once and complete in a timely manner

Must be able to work with limited supervision and possess an impeccable attention to detail

Must be able to identify and resolve problems in a timely manner

Must be able to gather and analyze information skillfully with significant detail

Ability to understand, remember, and apply oral and/or written instructions

Ability to complete routine forms, and conduct routine oral communication

Must possess excellent customer service and organizational skills

Omni conditions all job offers on the candidate’s documentation of complete COVID -19 vaccination prior to the employment start date. Candidates with medical conditions that preclude vaccination or who hold sincere religious beliefs against vaccination should request an exemption in the form of a reasonable accommodation from the Omni Human Resources Department. Absent receipt of such an accommodation, your CDC Vaccination Card must be shown to the Omni designated representative at your work site prior to your start of employment.

Omni123

 
Category Information Systems  
Benefits Medical, Dental, Vision, 401K, Paid Vacation & Sick Time, Company Paid Life Insurance, Company Paid Accidental Death & Dismemberment Insurance, Flexible Spending and EAP  
Open Date 9/12/2022  

This position is currently accepting applications.

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