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Director of Property Management 

About the Organization
For the last 30 years, CASA has provided affordable housing in the Triangle for those at risk of homelessness. Grounded in the belief that the solution to homelessness is housing, CASA owns and manages more than fifty multi-family and scattered site residential properties that provide a place to live for families, veterans, individuals with disabilities, formerly homeless individuals and those in the workforce who struggle to afford housing.
CASA is experienced in the full range of management activities required to provide high quality service to residents giving them an opportunity to live successfully. Since the acquisition of its first property in Raleigh in 1993, CASA has grown to nearly five hundred units in Wake, Durham, and Orange Counties, with five additional properties currently under development with more planned in all three counties.
CASA is a non-profit affordable housing organization funded through rental income, philanthropic gifts, and local, state, and federal government. CASA's main administrative and property management office is in Raleigh, with a second property management location in Durham.

The mission of CASA is to provide access to stable, affordable housing for people who are homeless or at risk by developing and managing rental communities.

To learn more, visit CASA's website:
Category Property Management  

Oversees the day to day operations of the leasing team as is relates to leasing up units, compliance, policies, and tenant concerns by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

  1. Supervises the leasing staff including creating and updating job descriptions, hiring and training, and conducting annual performance reviews.*
  1. Oversees all aspects of tenant activities such as the applicant pool, when the lease is up, and recerts.*
  1. Coordinate's compliance activities for all properties based on funding such as (RCRS, HOME units, Targeted/Key units). This includes being in good communication with funders compliance staff.*
  1. Creates and updates policies and procedures in accordance with funders development agreements, HUD policies, and fair housing.*
  1. Creates and Implements systems for work flow.*
  1. Oversees rent collection via checks/MO, ACH debit, credit/debit, and online.*
  1. Oversees evictions and appeal process.*
  1. Establishes and maintains relationships with funders, service providers, and housing authorities.*
  1. Maintains project management.*
  1. Reviews reports monthly (vacancy, rent collections, move-outs, recerts) from property management software system. *
  1. Uses technology to update systems.*
  1. Supports CASA fund raising efforts and events.
  1. Performs other related duties as assigned.
Position Requirements

Supervisory Responsibilities:

Manages one subordinate supervisor who supervise a total of one employee in the Leasing Department. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises four employees (non-supervisory). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office, Microsoft Outlook, Microsoft Excel, Click Time, Podio, Share File, Property Management Software, RCRS, and HMIS.


Bachelor's degree (B. A. / B. S.) from four-year college or university; and four to six years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:

Valid driver's license

Knowledge, Skills, and Other Abilities:

  • Oral and written communication skills
  • Ability to learn and apply new technology
  • Supervisory skills and experience
  • Strong understanding of a lease and the legal issues
  • Knowledge of fair housing
  • Ensures staff are meeting all internal and external deadlines
  • Establishes, maintains and works collaboratively with BHIT, Fund Development and Real Estate, & Finance Teams.
  • Works collaboratively with the Maintenance Supervisor.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, talk or hear, and taste or smell. The employee is frequently required to reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Full-Time/Part-Time Full-Time  
Shift Days  
City Raleigh and the Triangle area  
State North Carolina  
Keywords fair housing, supervisory, leasing, property management, financial, compliance, planning, training, problem resolution, reporting  
Position Director of Property Management  
Exempt/Non-Exempt Exempt  
Open Date 9/12/2022  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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