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Ticket Office Assistant 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

The Pirates Why

The Pittsburgh Pirates are a storied franchise in Major League Baseball who are reinventing themselves on every level. Boldly and relentlessly pursuing excellence by:

  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
  • passionately creating lifetime memories for generations of families and friends; and
  • meaningfully impacting our communities and the game of baseball.

At the Pirates, we believe in the power of a diverse workforce and strive to create an inclusive culture centered in Passion, Innovation, Respect, Accountability, Teamwork, Empathy, and Service.

Job Summary

This position is responsible for processing group ticket orders and assisting ticket office personnel with various responsibilities, in addition to various game day Ticket Office activities.



  1. Process group orders, which include: data entry, shipping tickets and troubleshooting
  2. Assisting Ticket Office personnel with season payments and Pick-a-Plan orders
  3. Support Window Ticket Sellers, which requires: answering questions, troubleshooting problems and ensuring work is done correctly
  4. Ensure that the Window Ticket Seller banks are accurate and balanced
  5. Receive and process payment transactions and ensure the accuracy of daily payment report
  6. Assist the Account Executives with customer service, Will Call requests, send tickets, processing of urgent orders, and resolving of pressing issues
  7. All other duties as assigned by the Manager of Ticket Operations


  1. Assist the Ticket Office personnel with miscellaneous duties
  2. Answering telephone calls, responding to emails, calling customers, participating in meetings, etc.
Position Requirements


  1. Legally authorized to work in the United States
  2. High School Graduate
  3. Knowledge of Microsoft Applications


  1. Associate’s Degree in Business Administration
  2. Customer relations experience
  3. Ticket Office experience
Location Pittsburgh, PA  
Full-Time/Part-Time Contingent  
Shift Various Shifts  

This position is currently not accepting applications.

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