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Title

Customer Service Representative 

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned.
***Note - this is not a remote position. You will be expected to work on site, in an office environment, during core business hours, Monday through Friday.

  • Maintains direct contact with customers before and/or after the sale.
  • Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s).
  • Works with various departments to meet maintenance services sales goals.
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both.
  • Will serve as Customer Service lead in support of Government, commercial and international contracts, as well as license agreement adoptions.
  • Review and process of all incoming purchase orders, as well as assist in the review and creation of outgoing bids and proposals.
  • Maintain the bookings and metrics for the processing of new and repeat incoming orders/contracts, the on-time delivery report for administrative, engineering, non-recurring engineering lines and, the past due backlog report.

EDUCATION and/or EXPERIENCE:

Prefer a 2 year degree plus a minimum of 2-4 years customer service experience, or an equivalent combination of education and experience.

Previous experience in the aerospace industry a plus.

Excellent verbal and written communication skills required.

Preferred candidates will have a proven track record of working to resolve issues with customers, managing customer expectations, fostering customer relationships, attention to detail and accuracy in work.

 
Shift Days  
About the Organization  
Exempt/Non-Exempt Exempt  
Open Date 9/13/2022  
About the Organization Are you looking for a career that allows big business ability, and small business agility? A company with a family like feel, where you will truly love your job? Look no further! Extant Aerospace is located in sunny Melbourne, Florida, just minutes from the beaches, Kennedy Space Center, and Port Canaveral. Extant manufactures and supplies complex electronic assemblies to the DoD and international customers for military and commercial applications. Extant also provides licensing and obsolescence management services for legacy electronics systems. Extant is growing in the exciting field of commercial aviation and aerospace, and is looking for experienced personnel to help guide us to success! For additional information, please visit our website at www.ExtantAerospace.com  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

To conform to U.S. export control regulations, requirements of this position include being authorized to work in the U.S., and a U.S. person. Certain positions may require eligibility for a U.S. Government security clearance.  
EmpID None Specified 

supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://extantcomponentsgroup.appone.com



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