The Administrative Assistant for the Ethics Department performs day-to-day administrative tasks; responds to daily communication; prepares ethics documentation and correspondence; and provides support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.
Essential Duties and Responsibilities:
- Provides administrative support for the Ethics Director.
- Supports the Ethics Department functions in accordance with established departmental processes.
- Receives and forwards communications (e.g., telephone calls, faxes, emails) appropriately on a daily basis.
- Finalizes outgoing Ethics Department correspondence (e.g., reviews letters for typographical errors, checks organizational database for current addresses, encloses relevant documentation).
- Ensures that all communications, incoming and outgoing, are appropriately documented and that files contain copies of correspondence, documents, and other printed materials as appropriate.
- Performs day-to-day administrative tasks, such as maintaining information files, drafting and typing office memos, and processing paperwork.
- Documents future follow-ups appropriately in calendars and ensures that the coordinator reviews these consistent with departmental processes.
- Manages electronic and hard copy files, ensuring that both are current and maintained consistent with established departmental processes, including database and spreadsheet management.
- Conducts research, as directed.
- Performs other duties as assigned by the Ethics Department.
- Communication – Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.
- Customer Focus – Genuinely cares whether the customers are satisfied and truly wants to create the best possible experience for them.
- Problem Solving/Analysis – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment.
- Prioritization – Ability to prioritize, organize, and accomplish work in a timely manner. Ability to proactively manage and prioritize projects and activities with firm deadlines. Ability to work effectively in a team setting and independently on concurrent processes and projects to meet established goals, deadlines, and quality standards.
- Attention to Detail – Ability to pay close attention to detail for accuracy and thoroughness in completing work.
- High school diploma required; associate degree preferred
- Five (5) years' experience required
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Bachelor's degree preferred
- Microsoft Office products
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually low.
All positions, regardless of current work location noted on this job description, may change work location requirements from time to time based on business demand.
Essential Physical Demands:
Disclaimer: The scope of the job may change based on business demands. The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee at any time.
- Sedentary work that primarily involves sitting.
- Light work that includes moving objects up to 20 pounds.
- Ability to use hands, including hand–eye coordination.
- Moving about to accomplish tasks or moving from one workspace to another.
- Repeating motions that may include the wrists, hands, and/or fingers such as simple grasping, keyboarding, or fine manipulation.
|NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.