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Director of Performance Solutions 

Category Professional Services  

The Director of Performance Solutions will lead, manage and develop the NCM moderator and instructor team staff and services quality.

• Lead and direct the development, enhancement and/or use and understanding of NCM’s professional services to support VP and corporate objectives.
• Lead, onboard, manage and develop a team of approximately 35 professional service providers and subject matter experts in a fast-paced, growing organization.
• Regularly attend and audit group meetings on-site consulting engagements, and institute classes to assess, evaluate performance, and coach SMEs.
• Create and maintain a performance management framework that ensures adherence to NCM service delivery standards.
• Work with industry vendors and experts to maintain a current understanding of the automotive industry.
• Maintain a continual understanding of trends and best practices in collobration, education, and consulting.
• Develop and maintain relationships with clients to ensure a current understanding of their needs and opportunities.
• Work with NCM’s Director of Business Development to develop programs and campaigns that align with clients needs.
• Monitor and respond to client feedback to ensure exemplary service levels and client satisfaction.

Position Requirements

• Bachelor’s Degree required
• A minimum of 10 years automotive industry experience.
• Automotive OEM or Retail Group Network experience considered an asset.
• Moderation or Instruction experience considered an asset.
• Strategic vision with ability to translate into practical application toward achievement of objectives.
• Proven track record in directing a core service division in revenue and profit performance, while maintaining exceptional service levels and customer satisfaction.
• Ability to influence, negotiate and build consensus with executive and senior management, customers, and team members.
• Advanced knowledge of North American automotive dealership operations.
• Advanced knowledge of North American automotive network development & support.
• Advanced capabilities with Microsoft Office.
• Advanced knowledge of financial & business operations management practices.
• Strong time management skills.
• Superior ability to multi-task.
• Strong attention to detail.
• Strong planning and project management skills.
• Superior problem-solving abilities.
• Completes all responsibilities in a timely and accurate manner in order to meet employee and client needs and remain cost effective.
• Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.
• Employee must maintain a valid driver’s license and acceptable driving record as driving on company business may be required.
• Employee must have the ability to travel outside of the United States as required including a valid passport
• While performing the duties of this job, the employee is routinely required to stand, walk, sit, speak, hear, see and use hands to handle objects.
• Must be able to answer phone and listen and speak with clients and co-workers.
• The employee may occasionally lift and/or move up to 25 pounds.
• Preferred to live in Kansas City
• Ability to travel extensively, up to 70% travel.


Full-Time/Part-Time Full-Time  
Position Director of Performance Solutions  
Exempt/Non-Exempt Exempt  
Open Date 9/6/2022  
Location Corporate Headquarters, 4717 Grand Ave Kansas City, MO 64112  

This position is currently accepting applications.

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