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Title

Academy Support Agent 

Description

Reporting to the Technical Support Manager, you will provide support to the Academy’s IT department by answering phone calls and emails from Academy members and the public to assist them in engaging with the Academy’s online platforms, including voting, streaming, paying dues, login assistance, and more.

This is a part time, limited term position through late Spring 2023.

Responsibilities:

  • Act as one of the public faces of the Academy by engaging with Academy members or awards submitters
  • Demonstrate timely attendance and proper follow-up of work assignments and projects
  • Interface with the Technical Support Manager to communicate member needs and trends in member feedback
  • Actively maintain a thorough understanding of the Academy’s wide-ranging online platforms in order to effectively communicate instructions to members at a moment’s notice
  • Maintain a high level of professionalism and positivity at all times when communicating with members
  • Occasionally reroute incoming calls and emails to the correct department
  • Participate in training sessions with project managers to learn new platforms or refresh skills on seasonal platforms
  • Log and track each member interaction in CRM, occasionally interfacing with the IT team to make sure every inquiry is properly recorded and resolved
  • Other related tasks as assigned
 
Position Requirements
  • Must have at least 4 years’ experience in a business environment; customer service and technical support experience prioritized
  • Strong skills in the use of technology and websites required.
  • Outstanding communication skills a must, including fluency in English and a special attention to detail, formatting, and accuracy in written communications
  • CRM (preferably Microsoft Dynamics CRM) knowledge desired
  • Flexible and collaborative with a strong ability to shift direction quickly and adapt to changing priorities
  • A proven ability to handle confidential information with discretion
  • High proficiency in using MS Office, ability to work cooperatively with other Academy departments.
  • Available at least three full days per week, with weekend and early morning/late evening availability expected during Oscar season

 

If hired, we require all employees to be vaccinated against COVID-19, unless a medical or religious accommodation is needed as determined on a case by case basis.

 
Full-Time/Part-Time Part-Time  
Position Academy Support Agent  
Exempt/Non-Exempt Non-Exempt  
Open Date 9/2/2022  
Location Los Angeles  
About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.
 
EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.  

This position is currently accepting applications.

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