Coburn Place is looking for per-diem front desk associates. This is a position that could work 8am - 4pm or 4pm - 12am on any day of the week, depending on coverage needs. This position does not have a set schedule and is scheduled on an as-needed basis.
JOB SUMMARY: A Mentor participates in the 24-hour front desk staffing of Coburn Place and represents the core values and mission of the organization and provides support services to Coburn Place clients, visitors, volunteers, staff and the community at-large. Serves as the first point of contact for people entering the facility and is responsible to ensure a welcoming and hospitable environment. Provides emergency and essential services to survivors of domestic abuse, in conjunction with the Advocate team.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
1. Provides mentoring and support to all Coburn Place clients on a daily basis and during crisis situations while maintaining a professional, confidential and courteous relationship with them.
2. Handles and documents crisis calls utilizing appropriate community resources and referrals.
3. Becomes familiar with each resident’s safety plan and takes appropriate action when necessary.
4. Acts as the first point of contact and represents Coburn Place while receiving all callers, clients and visitors via telephone/email/text, or on-site in a professional and courteous manner.
5. Ensures the safety and security of all clients and visitors by monitoring the security of the grounds, facility and gate through the established procedures and maintenance of the log.
6. Communicates with the appropriate staff regarding any security or safety concerns of the facility.
7. Maintains an accurate log of all activities and incidents during shift.
8. Communicates pertinent information with other staff via shift logs in a professional and confidential manner.
9. Uses good judgment and decision making skills to address client needs within the parameters of Coburn Place policies and procedures.
10. Responds to all security, weather and facility emergencies, as needed.
11. Maintains confidentiality with all client, donor or visitor information and activities.
12. Assists staff with clerical duties, projects, assignments, etc. that may need to be completed.
13. Accepts and documents donations as they are received from outside resources.
14. Identifies opportunities for volunteer and financial resources and communicates these prospects to the Development Department. Maintains knowledge and awareness of volunteer policies and procedures.
15. Promotes an open and supportive flow of communication within departments.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of Coburn Place. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience is required. Associate's degree (A.A.) or equivalent from a two-year college or technical school is desired. Experience working in a customer service-oriented environment preferably in a non-for-profit environment is desired.
CERTIFICATES, LICENSES, REGISTRATIONS: A valid Indiana driver’s license and a satisfactory MVR is required for this position. CPR and First Aid certification are required and training in bloodborne pathogens and universal precautions is required. A clear DCS history, and clear criminal and sex offender background checks is required. E-Verify is required.
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