Share Email Opening Title Donor Services Coordinator  Reports to:   Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Full-Time   Location Capital Area Food Bank - DC   About the Organization It is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission of providing good, nutritious food today and food to enable brighter futures. On an annual basis CAFB distributes about 40 million meals worth of food through a network of hundreds of partners across the DMV. We know that creating long term solutions to food security requires more than meals. It requires education, training, and collaboration across the public, private and social service ecosystems. We are seeking people with strong ideas and a passion to come together to address the complex interrelated issues of food security, poverty, and equity. We are expanding in multiple ways: providing food for today and addressing the root causes of hunger by partnering with organizations that provide critical services like job training programs, health care and education. Food has the power to transform lives and move everyone forward. Find out how on our website at capitalareafoodbank.org. Let us discuss how food is at the center of everyone's healthy life!   Description CAFB is seeking a Donor Services Coordinator who will play a critical role in supporting the efforts of the food bank’s fundraising teams and provide general and administrative support for the department. As the first point of contact for donors, this person must always represent the organization in a clear, caring, and encouraging way – spoken and written. As a database coordinator, the person in this position must maintain a high degree of accuracy at all times. All work is approached with a high-level customer service mindset. The position demands the highest attention to detail, the ability to work autonomously in a fast-paced multi-function environment, a desire to work efficiently and improve systems and processes, and a passion for internal and external customer service. Responsibilities Donation Processing – approx. 70% Help to insure an accurate and current donor database is maintained. Update donor records with address changes, requests for no mail, contact changes, and changes in donor status in Salesforce as needed. Enter donations and batches into CRM system quickly and accurately, which includes logging, sorting and batching gifts across multiple giving vehicles Eliminate or merge duplicate donor records as needed. Assist team members who sort, log, batch and enter daily donations into CRM (Sales Force). Facilitate production and delivery of all acknowledgement letters and donation rejection letters (credit cards and checks). Create individual opportunities in SalesForce for monthly ACH wire log and ensure these are all completed by development team prior to the finance department deadline. Facilitate gift entry and reconciliation of stock donations. Assist supervisor in developing and implementing appropriate systems to ensure accurate processing and fulfillment of all donations and grants, the accuracy and management of individual and institutional donor records and files, reporting, and prompt donor acknowledgement. Assist supervisor in developing, implementing and updating standard operating policies and procedures. Run, review and upload weekly acknowledgement reports to third-party production team. Maintain letterhead supply for CAFB and key vendors. Serves as main liaison for database and batch uploading system. Customer service – approx. 30% Monitor and responds to concerns from donors using mail, email and phone. Makes calls to donors and prospects to thank, schedule visits, and/or extend invitations to events or other Food Bank related activities. Plan and execute donor cultivation activities when necessary (i.e. birthday cards, tours, follow-up after events). Manage all Friend of the Food Bank (sustainers) donor service needs. Manage all stock gift donor service needs. Manage all tribute gift donor service needs.   Position Requirements Qualifications 4 - 6+ years customer service experience, preferably with a non-profit organization (volunteer work included) Working knowledge and application of Microsoft 365, including Word, Excel, Teams and PowerPoint Experience with and working knowledge of fundraising CRM systems, preferably Sales Force BA/BS from an accredited college or university preferred Competencies Strong commitment to social justice and genuine desire to serve the D.C. regional community Embodies CAFB’s TEAM values Strong commitment to teamwork and to developing and maintaining collaborative, team relationships in a fast-paced work environment Flexible, persistent and attentive to detail Ability to multi-task, prioritize and manage time well Good verbal and written communication skills, in order to respond effectively and diplomatically with donors, volunteers, community leaders, general public and coworkers Physical requirements Physical activities involve sitting for 80% of the work day. Occasionally lifts office supplies up to 20 pounds. Ability to travel to sites, as needed, throughout the metropolitan area Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.     EOE Statement Capital Area Food Bank welcomes and supports a diverse and inclusive work environment. We are committed to equal employment opportunities (EEO) for all applicants seeking employment and for all our employees. CAFB makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, reproductive health decision making or any other characteristic protected by law. Additionally, harassment or discrimination based on these characteristics will not be tolerated at CAFB. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities.   This position is currently not accepting applications. To search for an open position, please go to http://CAPITALAREAFOODBANK.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Director, Major Gifts in Washington, DC Posted on: 1/30/2024 [Apply Now] Other Jobs Within 60 Miles Human Resources Director in Washington, DC Posted on: 2/26/2024 [Apply Now] Senior Staff Accountant in Washington, DC Posted on: 3/22/2024 [Apply Now] Director, Major Gifts in Washington, DC Posted on: 1/30/2024 [Apply Now] Corporate Partnerships Coordinator in Washington, DC Posted on: 4/11/2024 [Apply Now] Bus Driver in Lorton, VA Posted on: 6/1/2023 [Apply Now] Follow us See who works here:

 

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