Share Email Opening
Title

Temporary Customer Service Representative 

Description

Summary

F.H. Cann & Associates is hiring exceptional Customer Service Representatives for an exciting opportunity. This Customer Service Representative (CSR) position will be a temporary role, in support of a state-wide program. You will be provided training and although this is a temporary role, successful CSRs might be offered full time employment opportunities. The hours will be Monday - Friday, 8a.m. - 4p.m. Eastern Time.

Essential Functions

  • Receiving in-bound calls and providing answers to questions with pre-scripted responses
  • Occasional out-bound calls
  • Data entry of sensitive information
  • Providing compassionate and tactful service to community
  • Operate multiple applications, databases, and computer programs
  • Offer superior customer service
  • Active learning and listening
  • Attention to detail
  • Extraordinary communication abilities
  • Punctuality

Work Environment

  • Call/Contact center
  • Work from home

Physical/Mental Demands

  • Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, by telephone and Teams meetings; use hands to operate standard office equipment; reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with customers and staff in the course of work.

Preferred Education and Experience

  • Highschool Diploma or equivalent
  • Experience with MS Office
  • Degree or Veterans preferred but not required
 
Position Requirements

Competencies

  • Basic proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat.
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately
  • Ability to handle sensitive and private information discreetly
  • Well organized, results driven, and able to work in a fast-paced environment.
  • Ability to resolve challenging situations calmly and professionally.
  • Ability to manage time and prioritize

Working from home Requirements:

  • Reliable high-speed internet (hard wired ethernet connection required) with minimum of 10 MBPS for Upload and Download speeds.
  • Private, quiet, and distraction free room/office space
  • Reliable power source
  • Must have a Windows 10 PC or Laptop (Mac Book and Chrome book not compatible)
  • Computer must have the following programs: Adobe Acrobat, Microsoft Office Excel, and Google Chrome

 

Security Clearance Requirements

  • May be required to pass Federal background screening and/or state level criminal background screening.

 

An Affirmative Action / Equal Opportunity Employer

 

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

 

 

If you need an accommodation as part of the employment process, please contact our Human Resources department at hr@fhcann.com

 

If you want to view the EEO is the Law poster, please choose your language: English Spanish

 

If you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish

 

If you want to view the Pay Transparency Policy Statement, please click the link: English Spanish

 
Full-Time/Part-Time Full-Time  
EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law.


If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.

If you want to view the EEO is the Law poster, please choose your language: English Spanish

If you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish

If you want to view the Pay Transparency Policy Statement, please click the link: English Spanish



 
Division Corporate  
Exempt/Non-Exempt Non-Exempt  
Location Remote  
Category Customer Service  
Shift Days  
Position Temporary Customer Service Representative  
Req Number CUS-22-00003  
Open Date 8/29/2022  

This position is currently not accepting applications.

To search for an open position, please go to http://FHCann.appone.com



WE ALSO RECOMMEND

Other Jobs Within Same Category
-- None found --



Other Jobs Within 60 Miles
Financial Service Collection Specialist in North Andover, Massachusetts
Posted on: 12/13/2021
[Apply Now]



Follow us See who works here:
 


 
Click here for technical assistance.