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Title

IT Support Specialist. 

About the Organization Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, competitive salaries, comprehensive benefit programs, and an environment that promotes inclusion. Some of our benefits include: generous paid Holidays, Vacation, and Sick time; excellent health & pension plans; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affirmative Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance. To learn more about the agency, please visit our website at: www.catholiccharitiestrenton.org.



This position may be subject to Executive Order 283, requiring a proof of being up-to-date with COVID-19 vaccination, including any recommended booster. Requests for reasonable accommodation based on medical condition, disability, or sincerely-held religious belief precluding vaccination will be considered and should be made to Human Resources: 609-394-5181.



 
Req Number IT -22-00001  
Location CAS - Access Center (Lawrenceville, NJ)  
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Category IT  
Description

Help desk Support Specialist supports all aspects of network connectivity, hardware, software and systems maintenance through the agency.

- Configures, installs and maintains all agency computers related equipment such as desktop computers, printers, switches, hubs, network interface, cabling, client for MS networks and Internet connectivity.

- Establishes and maintains user access to the agency networks, directories, files, MS Outlook Web Access and Anasazi client information system.

- Problem determination and resolution for all agency hardware and software issues.

- Responds to the needs and questions of the agency wide network users concerning network connectivity, file access and the operation of various software packages.

- Assist IT Manager with administrative and/or other duties of the IT department.

 
Position Requirements

- College degree preferred; plus relevant 2-5 years experience.

- Working knowledge of all MS Windows operating systems and MS Office.

- Valid driver license in good standing.

- Ability to lift monitors, computers, and work on a ladder to run cabling.

- Provide responsive support to end users on a variety of issues by identifying, researching, and resolving technical problems.

- Manage staff call-backs and follow-up to ensure problems are resolved, prioritize work and escalate incidents second level tier.

- Remain current on all IT processes, procedures and industry changes. Ability to work with minimal supervision. Excellent staff relations skills. Candidate must work productively in a fast-paced and demanding environment and have experience supporting remote sites and remote users.

- 2-4 years of technical/network support experience with strong ability to troubleshoot issues with applications, network interfaces, hardware, software, security and system failures.

- Strong technical aptitude with MS Windows 2000/XP, MS Office, MS Outlook, PC Hardware/Software, Network connectivity, Peripherals and deployment of new equipment.

 

~cb

 
Exempt/Non-Exempt Non-Exempt  
Weekly Work Hours 35-hrs  
Schedule M-F: 9 to 5 

This position is currently accepting applications.

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