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Volunteer Coordinator 


Why join NBCC?

The National Board for Certified Counselors, Inc., and Affiliates (NBCC) fosters a collaborative work environment filled with people dedicated to advancing mental health services across the globe. Through credentialing, examinations, continuing education, legislation, scholarships, and grants, we are passionate about supporting counselors and mental health providers so that they can make the biggest impact for the clients they serve.

Some of our amazing benefits include:

Medical, dental, and vision coverage

401(K) retirement plan with a 6% company match and a 2% discretionary profit sharing

Daycare assistance - dependent care FSA employer contribution

Medical health reimbursement account - employer contributions

Employer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&D

Paid time-off programs (sick, vacation, personal)

Tuition reimbursement

Employee Assistance Program

Costco or Sams Club membership

Employer paid LifeLock identity theft protection

Job Summary:

The NBCC Foundation Volunteer Coordinator will work in partnership with the Program Manager to successfully implement the volunteer program. Primary responsibilities relate to recruiting, training, and supporting volunteers.

Essential Duties and Responsibilities:

Collaborates with Communications Department and program team to conduct outreach to recruit a diverse pool of volunteers.

Responds to all volunteer inquiries for the Foundation.

Maintains public listings regarding volunteer opportunities.

Screens and interviews volunteer candidates.

Maintains relevant curriculum and related materials for volunteer trainings.

Implements orientation and updates trainings for all volunteers.

Provides follow-up and support for all volunteers.

Implements best practices for volunteer retention and engagement.

Coordinates with programs to maintain and implement volunteer process calendar.

Collaborates with Program Coordinator to create review teams.

Coordinates volunteer mentor matching and support activities.

Maintains up-to-date records on all volunteers.

Reassigns or terminates volunteers as needed.

Conducts annual performance reviews of volunteers.

Maintains database for tracking and scheduling volunteers and volunteer opportunities.

Collaborates with Communications Manager, programs team, and outside stakeholders to organize volunteer appreciation events and efforts.

Provides ongoing support for all volunteers.

Works with the Communications and program staff to implement the design, production, and distribution of program materials, including but not limited to program implementation documents, program announcements, letters/email/social media communications, brochures, grant reports, grant proposals, and website content.

Works with the Communications and program staff to plan, implement, and evaluate learning events, including but not limited to live events, webinars, and Symposium, to educate NCCs and the public at large about the Foundation and topics related to its priorities.

Works with the program staff in the implementation and evaluation of Foundation awards programs, including but not limited to the scholarship, fellowship, and capacity-building programs.

Required Skills/Abilities:

Communication Ability to listen to others, process information, and communicate effectively in oral and written formats, including knowledge of the structure and content of the English language.

Leadership Ability to encourage, instill trust, provide direction, and delegate responsibility. Willingness to lead, take charge, and offer opinions and direction. Ability to cultivate individual talent and successfully motivate others. Demonstrate support for innovation and changes needed to improve organizational effectiveness.

Adaptability Ability to adjust to circumstances and think creatively.

Project Management Ability to work on projects with firm deadlines, project plans, and budgets.

Problem Solving/Analysis Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to see an issue and use objective analysis and evaluation in order to form a judgment.

Required Education/Experience:

Bachelor's degree required.

Must be able to understand terminology related to the NCC certification.

Three (3) years of related experience and/or training in a nonprofit environment required.

Proficient with Microsoft Word, Outlook, Excel, PowerPoint, and web-based meeting platforms.

Proficient with social media platforms.

Or equivalent combination of education and experience.

Preferred Education/Experience:

Experience working in the counseling field or familiarity with the profession.

Experience working with underserved communities and/or knowledge of mental health concerns and issues that impact these communities (including racial, ethnic, cultural, religious, gender, sexual orientation, rural, or military groups).

Equipment/Programs Used:

Microsoft Office Suite

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Work Location:

Primarily hybrid with a minimum of 1 days/week in the office.

**All positions, regardless of current work location noted on this job description, may change work location requirements from time to time based on business demand.

Travel Requirements:

Travel up to 10%

Essential Physical Demands:

Repeating motions that may include the wrists, hands, and/or fingers such as simple grasping, keyboarding, or fine manipulation.

Ability to use hands, including handeye coordination.

Sedentary work that primarily involves sitting.

Light work that includes moving objects up to 20 pounds.

Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Exempt  
Open Date 8/24/2022  
Location National Board for Certified Counselors  
EOE Statement NBCC and Affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This position is currently not accepting applications.

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