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Child Care Assistance Program (CCAP) Support Specialist - Back Office 

Position Child Care Assistance Program (CCAP) Support Specialist - Back Office  
Full-Time/Part-Time Part-Time  
Base Wage $13.50 - $14.85 per hour based on education  

The CCAP Support Specialists provides clerical support to the Child Care Resource & Referral Child Care Assistance Program to support the processing of paperwork to determine eligibility for the Illinois Department of Human Services’ Child Care Assistance Program and support of provider eligibility and tracking activities.

We are looking for team members who:

  • Believe that early childhood education is the first step to a child’s successful future;
  • Have great attention to detail while working quickly and are great communicators;
  • Are passionate about building a diverse, equitable, and inclusive environment for all, and,
  • Are professional, kind, and don’t take themselves too seriously!


Salary, benefits and perks

In addition to the compensation listed above, our compensation package includes paid time off and paid holidays. A full list of benefits is available on our website.

Examples of Essential Functions include the following. Other duties may be assigned.

Administrative (80%)

  • Scan and validate Child Care Assistance Program (CCAP) paperwork in the Child Care Management System (CCMS).
  • Enter provider payments into state system.
  • Ensure case files are orderly and intact through timely filing of documentation and management of office filing system.
  • Manage incoming and outgoing office mail, faxes, and deliveries.
  • Responsible for front office closing duties and coverage as needed.

Customer Service (20%)

  • Provide service to customers at the front desk by greeting, welcoming, and directing visitors to appropriate Child Care Resource & Referral services.
  • Provide telephone-based customer service including answering incoming calls, forwarding calls to appropriate staff, and when necessary supporting scheduling of on-site appointments.
  • Receive incoming customer documentation including collection, sorting, stamping, preparation for processing, and filing.


Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. SAL Family and Community Services requires all employees, including new team members, to be fully-vaccinated with the COVID-19 vaccine and show acceptable proof of documentation as of December 8, 2021. SAL Family and Community Services will consider requests for reasonable accommodation as required under applicable law.

Education and Experience – Required: High school diploma or GED with a minimum of one (1) year of experience in a general office/administrative practices in a customer service environment. Have experience with Microsoft Office software, Adobe Reader, and other basic applications. Preferred: Associate degree with two (2) or more years of experience in an office/administrative practices in a customer service environment with knowledge of principles and practices of quality child care and agencies/services available for parents and providers.

Must be willing to travel for training. Must provide proof of a valid driver’s license, automobile insurance, or in lieu of driver’s license and auto insurance, must provide declaration of access to reliable transportation.

About the Organization Mission

SAL Community Services (SALCS) strengthens children, families, and individuals to build and enhance thriving communities.

About Us

SALCS operates Skip-a-Long Child Development Services - early care and education centers in Iowa and Illinois, The Home Child Care Network - a network of licensed and license-exempt home child care providers in both the Quad Cities and Peoria areas, Open Door - a crisis assistance program funded by IDHS to help individuals and families in crisis navigate local social services, SAL Child Care Connection - the child care resource and referral program in Peoria, IL, the Child Care Resource and Referral of Midwestern Illinois that serves the Illinois Quad Cities and surrounding counties, and Early Head Start Child Care Partnerships that serve Rock Island, Henry, and Mercer Counties in Illinois. SALCS is at the forefront of public policy and issues regarding early care and education and individual and family social services, and is dedicated to making sure all families have what they need to be successful, regardless of financial means.

EOE Statement SAL Family and Community Services is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to actual or perceived race, creed (including religious dress and grooming practices), color, religion (or for requesting an accommodation for a religious belief), sex, age, ancestry, national origin, genetic information (as defined in Title II of the Genetic Information Nondiscrimination Act of 2008 (GINA)), military status or discharge status, veteran status, qualified disabled veteran status, sexual orientation, gender identity or gender expression, transgenderism, marital status, citizenship status, familial status, physical or mental disability (or for requesting an accommodation for a disability), association with a disabled person(s), medical condition (including HIV or AIDS status, cancer related or genetic characteristics) arrest record (unless doing so violates contractual, funding, or licensing requirements), order of protection status, pregnancy (including conditions related to childbirth or breast feeding), homelessness or any other characteristic protected by applicable federal, state, or local law.  
Location Child Care Resource & Referral of Midwestern Illinois  
Exempt/Non-Exempt Non-Exempt  
Open Date 8/23/2022  

This position is currently not accepting applications.

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