Share Email Opening Title House Manager- Music Center  About the Organization Strathmore is a multidimensional creative anchor in the community, where everyone can connect with the arts and artists can explore their full potential. We present nearly 400 performances, exhibitions, and education programs annually for diverse audiences on our Montgomery County Maryland campus and throughout the community. Based one-half mile outside the Capital Beltway in North Bethesda, Maryland, we serve the entire Washington, DC region and the state of Maryland with exceptional artistic experiences and opportunities to learn and connect. Our work is based on our mission to amplify distinctive and diverse artistic voices and curate experiences to enrich every life and shape stronger communities. We are actively assessing how systemic inequities impact our organization's work at all levels and how best to address those inequities in a way that is consistent with our mission. This commitment is made within the broad context of Strathmore's Inclusion, Diversity, Equity and Access (IDEA) goals to expand access and diversity, promote inclusion, and build equity for all. With these daily actions, Strathmore intends to become an actively anti-racist, anti-discrimination, and inclusive organization. You can read more about Strathmore on our website, including information about our mission and values.   Position House Manager- Music Center   Open Date 9/5/2023   Close Date   Description POSITION SUMMARY House Managers at Strathmore work as part of the Front of House team to create a seamless experience for Strathmore Music Center patrons. House Managers help prepare the Concert Hall and surrounding lobby areas for events in addition to post-show breakdown. House Managers serve as section leaders and play a key role in volunteer usher and House Assistant oversight, patron experience and customer service assistance for all events in the Music Center. House Managers are also present for Education Center shift hours when the building is open to the public. House Managers work a varied schedule of nights and weekends with occasional daytime hours, dictated by the event schedule. DUTIES AND RESPONSIBILITIES Complete opening and closing front of house procedures for every event. Oversee volunteer ushers and House Assistants in assigned section before, during and after all Strathmore Music Center events. Responsible for leading show specific overview with Section team for each event. Work closely and efficiently with House Assistants, the Front of House Manager, and volunteer ushers to ensure a safe and service-oriented environment. Adhere to Strathmore’s high standards of Customer Service while welcoming patrons and providing accurate information and direction. Resolve escalated patron seating and other issues in coordination with the House Assistants and volunteer ushers. Lead patrons and other staff through emergency and fire alarm protocols. Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service. Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.   Position Requirements ACCOUNTABILITIES Satisfactory completion of this job will include excellent attention to detail, anticipation of patrons needs, exercising sound professional judgment, building and maintaining good working relationships with colleagues and working well as a member of the Front of House team. COMPETENCIES Strong customer service, communication, leadership and problem-solving skills. QUALIFICATIONS Applicants should possess a minimum of at least two years’ experience in a front of house role with at least one year in a supervisory role in a customer facing environment.   Exempt/Non-Exempt Non-Exempt   Full-Time/Part-Time Part-Time   Salary   Location Strathmore   EOE Statement Strathmore is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, Strathmore provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Strathmore will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances. We are eager to cultivate a broad and inclusive field of applicants. Strathmore is committed to building a diverse community of staff, volunteers, and interns. Individuals from underrepresented groups are encouraged to apply.   This position is currently not accepting applications. To search for an open position, please go to http://StrathmoreHallFoundationInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Director of Individual Giving in North Bethesda, MD Posted on: 12/11/2023 [Apply Now]

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