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Title

Accounts Receivable Specialist I II (DHPI97) 

About the Organization Thank you for your interest in exploring the professionally rewarding and personally fulfilling benefits with Tuba City Regional Health Care Corp. We look forward to continuing our discussion about the opportunity and purpose health professionals experience as valued members of TCRHCC team.

A TCRHCC career offers a chance to live and work within or near Native communities, providing clinicians/nurses/administrators with a unique opportunity to learn the heritage of the tribes we serve, discover traditions that have been carried down for generations and gain cultural insight into the beliefs and values of a deserving and appreciative patient population.
 
Description

POSITION SUMMARY

The primary purpose of this position is to perform a major segment of the accounts receivable support function through the follow-up process of all outstanding patient accounts within the Business Office.

ESSENTIAL FUNCTIONS

Accounts Receivable Specialist I

  • Relies on instruction and pre-established guidelines to perform the functions of the job
  • Work under immediate supervision or team lead leader

Accounts Receivable Specialist II

  • Relies on limited experience and judgment to plan and accomplish goals and performs a variety of tasks
  • Works under general supervision with a certain degree of creativity and latitude, provides detailed reports to Supervisor/Manager
  1. Reviews patient accounts to determine status, makes standard adjustments that require special analysis, prepares and processes a variety of documents necessary for the maintenance and follow-up of all outstanding patient accounts.
  2. Examines work for accuracy, adequacy of documentation or citation, compliance with regulations, and justification of claims and other requests for payment for (1) services provided by TCRHCC (2) reimbursement of expenditures made by beneficiaries and non-beneficiaries for purposes such as medical care and treatment.
  3. Reviews delinquent patient account records, follows up with responsible parties via telephone and correspondence according to organization policy and procedures. Performs telephone contact with third party payers for amounts due on a timely basis. Maintains assigned collector work queue for follow-up with responsible parties on outstanding balances, makes financial arrangement in accordance with organizational policy and procedure.
  4. Responsible for identifying patient accounts deemed non-collectable. Review accounts for possible reassignment and prepare information for collection agency
  5. Identify and bill secondary/tertiary insurances.
  6. Identify and resolve customer and patient billing issues. Contacts responsible parties regarding discrepancies in payments if necessary. Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
  7. Maintain and resolve Late Charge and Credit Balance accounts.
  8. Maintains financial security by following internal accounting controls. Secures financial information by completing data base backups. Maintains financial historical records by filing accounting documents
  9. Participates in team huddles and team meetings to manage and plan effective patient care services. Participates and contributes to Performance Improvement requirements of the department and TCRHCC.
  10. Performs all other duties as assigned.
  11. Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
  12. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
  13. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical:

The work is primarily sedentary requiring the ability of prolonged sitting, frequent standing, and walking, occasional driving, bending, climbing, kneeling, crouching, twisting, maintaining balance, and reaching. Must be able to occasionally push, pull, and lift up to 100lbs as needed. Sensory requirements for position include frequent telephone use, occasional far, near, color vision, depth perception, seeing fine details, hearing normal speech, and hearing overhead pages. Must have both hand manipulation in prolonged use of keyboard, and occasional simple/firm grasping and fine manipulation.

Mental:

The incumbent applies specific rules, regulations, or procedure to perform a full range of related accounting and technical tasks, duties and assignments that are identified in Business Office third party collection process. Must have ability to occasionally cope with high level of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle a high degree of flexibility, handle multiple priorities in stressful situation, work alone, demonstrate high degree of patience, adapt to shift work, work in areas that are close and crowded. Must accept a flexible schedule to meet unit needs, shifts include four 10hr shifts and a second shift which include evening hours.

Environmental:

May occasionally be exposed to infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, unprotected heights, and loud noises.

 
Position Requirements

NECESSARY QUALIFICATIONS

Education:

  • High School diploma or GED (Specialist I & II)
  • Associates Degree in Business Administration, Finance, Accounting or related field (Specialist II)

Experience:

Specialist I: Must have one (1) year in a healthcare patient accounting setting as an Accounting Clerk/Technician, Finance Clerk, Accounts Receivable Clerk/Technician, and/or Accounts Payable Clerk/Technician

Specialist II: In addition to Assistant I requirement, must have three (3) years of experience in generating reports, preparing and monitoring accounting data and demonstrated experience in compiling and assisting in reconciliation of third party billing

Other Skills and Abilities:

A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:

  • Positive working relationships with others
  • Possession of high ethical standards and no history of complaints
  • Reliable and dependable; reports to work as scheduled without excessive absences
  • Must be able to work independently and be highly motivated, organized, and efficient
  • Exceptional verbal and written communication skills
  • Ability to prioritize daily, weekly and monthly work responsibilities effectively
  • Ability to work under conditions of frequent interruptions and availability to work flexible schedule
  • Must be proficient with typing and accurate spelling/grammar
  • Proficient with the Microsoft Suite applications – Word, Excel, Outlook, Power Point, Access
  • Completion of and above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
  • Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
  • Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
  • Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.
 
Close Date  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Tuba City Regional Health Care Corporation  
Navajo/Indian Preference Applicants who are enrolled members of the Navajo Nation, Hopi Tribe or San Juan Southern Paiute Tribes and who meet the necessary qualifications for this position will be given preference in hiring and employment for this position.  
Open Date 8/19/2022  

This position is currently accepting applications.

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