At Blue, we discover pathways to realize your possibilities. Our Contact Center Member Relationship Officer/Banker is responsible for leading and directing efforts to build and strengthen relationships with current members and prospects within our communities and assisting members through electronic channels. This position is accountable for designing robust member experiences and engagement by delivering appropriate service solutions, while supporting needs of the member base. Accountable for improving wallet share through proactive inbound and outbound efforts, and ensuring a quality member experience through our service delivery. This position is primarily responsible for handling service requests, balancing problem resolution inquiries, and supporting online and mobile banking, member escalations, and any outage issues. Strong support required for secure messaging, chat, and text banking along with providing guidance for online services and functions.
Full Time Position
Compensation Range: $16.28- $20.35
*Spanish speaking preferred and the opportunity to receive $1 per hour increase in pay after passing requirements.
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Experience: A minimum of one year up to three years of similar or related experience, including preparatory experience. 1-3 years in a sales environment and experience operating in a consultative framework or related experience in a financial organization.
Education/Certifications/Licenses: A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
This position is currently not accepting applications.
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