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Retail Store Support Manager 

Category Retail  


Under the direction of the Regional Retail Operations Manager the Support Manager will provide leadership and supervision to Opportunity Village Retail Store staff and individuals served with disabilities. The Support Manager will ensure vocational training and support for workers with disabilities are received to fulfill program goals and meet budget requirements.

Embrace Opportunity Village core values by cultivating positive and meaningful CONNECTIONS with clients and colleagues, demonstrating ENTHUSIASM, high standards of PRODUCTIVITY, authentic STEWARDSHIP, and consistent participation in individual and team DEVELOPMENT. Reinforce and positively engage in Opportunity Village’s organizational culture supporting choice and creativity of clients and of staff.



  1. Maintain excellent standards in all areas of retail and processing operational activity and drive sales and profitability through the performance and development of plans and goals.
  2. Maintains donation, production and sales reports on a daily basis.
  3. Assist in training and supervision of all staff and individuals served regarding all areas of retail sales, customer service and donation processing.
  4. Ensures compliance with established policies and procedures.
  5. Manage and write weekly schedules to ensure that all jobs are scheduled accordingly.
  6. Retain knowledge regarding production and processing of donated goods.
  7. Assists with trade show and donation drives to attain donated goods for store.
  8. Assist in the development of merchandising changes and trends and maintain a clean and fresh look of the retail floor.
  9. Assists with inventory control and shrink related issues; responsible for the protection of property and building through carrying out appropriate loss prevention measures.
  10. Ensure compliance with program objectives, agency policy and procedures, Health and Safety/OSHA regulations as well as State and Federal Regulations to ensure the health and safety of all staff and individuals served.
  11. Ensures that subordinate management, as well as other company personnel, are being identified, trained and developed to the highest standards possible.
  12. Perform other duties as assigned.  



All retail staff members, clients and volunteers.



Position Requirements


  • Ability to communicate effectively with customers, vendors, individuals, co-workers and supervisors (verbal and written).
  • Ability to respond and work with individuals with developmental disabilities.
  • Must encompass professional demeanor and excellent customer service skills.
  • Ability to interpret instructions, gain knowledge and have initiative.
  • Computer literate.
  • Knowledge of the principles and practices of retail store and operational management.
  • Ability to assess emergency situations and act in an appropriate and therapeutic manner.



  • Required: High School Diploma and Five (5) years verifiable work experience in retail in as management role.
  • Preferred: Experience in Retail Store Operations. 
  • Preferred: Prior experience working or serving individuals with developmental disabilities.



The physical demands described below are representative of those that must be met by an employee to successfully perform essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and functions of the position. The list below of minimum essential functions is illustrative of the minimums only and is not a comprehensive listing of all functions and tasks performed.

  • Ability to lift 50 pounds.
  • Frequent bending, sitting, standing, lifting, climbing and walking.
  • Ability to endure varied noise levels from moderate to loud.
  • Manual dexterity to operate office equipment and examine documents, records and files.
  • Ability to tolerate stress in customer service confrontation and conduct tasks and successfully perform under critical deadlines.
Full-Time/Part-Time Full-Time  
Shift Days  
Rate of Pay $16.00/hr  
Exempt/Non-Exempt Exempt  
Req Number RET-22-00058  
Open Date 8/19/2022  
Location Thrift Store  
About the Organization Join Las Vegas' Favorite Charity! Here you can be proud to answer the question, 'Where do you work?' Opportunity Village (OV) is more than just a job; being a member of the OV team instills a sense of pride and purpose into your work week. Our motto for the people we serve is: Pride. Purpose. And a Paycheck. So it is no wonder that the same can be said for our employees who serve our clients.

Aside from the satisfaction of participating in a community that extends beyond our campuses, OV also offers a wide array of additional benefits including: health, dental and vision insurance, retirement savings account, training and development opportunities and much more!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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