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Application Support Administrator 


Application Support Administrator


A B.S. or B.A. degree in Computer Science or Information Systems or equivalent work experience.


  1. A minimum of 3 to 5 years of professional experience in implementing and managing software systems required
  2. Experience in a regulated environment is desired, specifically experience in banking.

Preferred Skills

  1. Experience with Salesforce and/or nCino
  2. Experience with Microsoft SQL Server
  3. Strong collaboration, multi-tasking and organization skills
  4. Ability to use independent judgement, investigation, information interpretation, and collaboration with other departments
  5. Strong oral and written communication skills

Role and Responsibilities

Responsible for day to day support of our Salesforce and nCino platform across multiple business lines. Responsible for Level 1 support, working with Integration Team on Level 2 support, and coordinating Level 3 support with software providers. Assist Integration Team with managing backlog for Salesforce and nCino platform.

Essential Duties

Principal Duties and Responsibilities

  1. Has primary responsibility within the Integration Team for the day to day support for Salesforce and nCino platform.
    1. Coordinate with Integration Team as part of Level 2 support as needed.
    2. Coordinate with Vendors experts as part of Level 3 support as needed.
  1. Assist Integration Team with managing backlog including minor enhancements and break/fix resolutions.
  1. Responsible for ensuring data and production system integrity.
  1. Help coordinate application upgrades, including participating in and arranging end user testing
  1. Actively monitor for software vulnerabilities and work with vendors to apply necessary patches as needed.
  1. Ensure all activities follow proper SDLC practices including testing.
  1. Actively participate in the User Access Management process by executing required onboarding and off-boarding procedures.
  1. Develop best practices and operating procedures to support sustained operational efficiency.
  1. Work with Integration Team to develop a roadmap for the Salesforce and nCino Platform.

Additional Duties

  1. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the work place.
  1. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
  1. Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
  1. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel.
  1. Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within give time frames and within established policy.

Ancillary Duties

  1. Performs tasks that are supportive in nature to the essential functions of the job and ones that may be altered, re-designed or amended depending upon individual or departmental circumstances.

EEO/AA Employer: Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

Agency Statement: SB Financial does not accept solicitation from Third Party Recruiters for any position

Position Requirements  
Full-Time/Part-Time Full-Time  
Position Application Support Administrator  
Exempt/Non-Exempt Non-Exempt  
Location Sylvania  
About the Organization State Bank is a growing community bank headquartered in Defiance, Ohio with over 20 locations located in Ohio, Indiana, and Michigan. Founded in 1902, State Bank has built its success on client-centered, personal service and giving back to the communities it serves.

We offer a comprehensive benefits package which includes competitive compensation, quarterly incentive opportunities, paid vacation and PTO, paid holidays, 401(k) with company match, ESOP retirement plan, medical/dental/vision insurance, company-paid Life/AD&D/Short Term Disability/Long Term Disability insurance plans, community volunteer opportunities, and more!

Apply today to find out why State Bank is a great place to work!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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