Email Opening
Title

Charging Operations Manager 
Category Aftersales  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

JOB SUMMARY:

The Charging Operations Manager will oversee all systems and the execution of day-to-day operational tasks that support delivering the easiest to use customer charging experience. These operations will focus on supporting all aspects of VinFast’s charging experience including Home Charging, Public Charging (EMSP,EMP) and electrifying VinFast Sales/Service Centers. This role will also focus on the supportive operations behind newly emerging energy product accessories.

 

RESPONSIBILITIES & KEY ACTIVITIES:

  • Actively supervise the market and develop competitive analysis to continuously improve and define the value proposition of VinFast’s charging offerings to build winning products and services
  • Play a leading role in understanding the customer experience and provide concrete insights based on market data
  • Define a product roadmap that aligns with organizational team goals while keeping up to date on all developments crucial to achieving desired outcomes
  • Build and maintain a detailed analysis of competitors and supervise VinFast product positioning
  • Collaborate with key stakeholders to ensure NPI product features will satisfy customer needs while staying within budget, protecting GM and managing timeline constraints
  • Take the lead in developing and delivering train-the-trainer content to US sales and aftersales teams
  • Drive CX management by setting up and streamlining customer journey processes to ensure a positive experience from the get-go
  • Define a key metrics dashboard to evaluate program success and areas of improvement
  • Devise customer CX and engagement schemes, promotions and offers backed up by robust business case analysis.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s degree in business administration or an equivalent
  • 5+ years of experience in product operations management/ product development or in similar roles supporting EV (Electric Vehicle) charging, energy storage and/or solar
  • Ability to execute in a fast paced, high demand environment while balancing multiple priorities
  • Prior experience working in a high-growth environment, directly launching, or scaling new products and services
  • Proven track record developing product strategies and effectively communicating recommendations to executive leadership
  • Excellent businesses analysis experience and can translate and communicate requirements into tasks. Lead with data and action.
  • Thriving on implementing systems and processes to help the organization realize the vision and complete the overarching strategy.
  • A team player who fosters a collaborative approach to work with a positive intent and mindset.
  • Customer-first approach with a relentless passion to improve the charging experience through great, usable solutions and efficient processes
  • Experience in a start-up environment is a plus
 
Open Date 8/17/2022  
Req Number AFT-22-00004  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
Starting at  
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently not accepting applications.

To search for an open position, please go to http://VinFastDealerSanFrancisco1LLC.appone.com
 


AppOne.comTM   copyrightŠ1999-2021 HR Services, Inc.
Click here for technical assistance.