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Triage Medical Assistant - Entry Level 

Category Triage  

Our comprehensive cardiology group is expanding and looking to add to our team.

Cardiac Solutions utilizes a personalized, team-oriented approach to patient care promoting wellness through education, innovation, and technology. Our focus helps to prevent the progression of heart disease and minimize patient hospital admissions. We offer intensive educational opportunities for patients through our disease management clinics and employ a multidisciplinary approach which includes physicians, physician assistants, nurse practitioners, nurses, pharmacy support, medical assistants, and additional clinical and non-clinical support teams.

Pay ranging from $18.50 to $23.00+ per hour depending on experience and education. This position may also eligible for a $1,000 Sign-On Bonus.


This entry level position is responsible for triaging all incoming patient concerns as defined within department protocols and guidelines.


  • Creates and routes phone notes to the appropriate person or department
  • Responds to all patient questions, returns all calls and voicemails within 24 hours.
  • Processes and completes all items assigned in the clinical check out bucket within 24 hours.
  • Sort and process all documents in Faxcom that is assigned to triage
  • Assist with processing of any prescription refills
  • Review all Rx renewals daily for any unmatched patients
  • Checks cardiac clearance Faxcom folder and Triage Clarification folder daily
  • Creates and routes all cardiac clearance request as appropriate.
  • Creates and routes all dental clearance requests as appropriate
  • Address after hours phone notes for Physicians if not previously addressed
  • Check emails, clinical check out flags, and patient portal messages and respond as needed daily.
  • Process all Patient Assistance and Prior Authorization forms, documents and flags
  • Any other duties as assigned
Position Requirements


  • Must have critical thinking skills and be able to provide information and recommendation based on common knowledge.
  • Knowledge of Microsoft Office products.
  • Knowledge of HIPAA regulations.
  • Knowledge of business office procedures.
  • Ability to maintain confidentiality.
  • Ability to multi-task.
  • Ability to work in a fast paced-environment and work well under pressure.
  • Ability to work effectively with others.
  • Ability to maintain professionalism at all times.
  • Skill in keyboard typing and use of multi-line telephone system.


  • Completion of an accredited Medical Assisting Program or equivalent required.
  • Cardiology experience is desired.
  • Excellent customer service skills.
  • Medical terminology required.
  • Detail oriented.
  • Familiarity with cardiac medications and procedures preferred.
  • Excellent verbal and written communication skills.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the following physical/work environment functions apply:

  • Sit for an extended period of time, stand, walk, talk or hear
  • Type, utilizing a computer keyboard and mouse
  • May lift up to 25 lbs
  • Utilize a multiline telephone system
  • May need to assist patients by assessing the situation and providing or seeking in office or outside assistance while exercising appropriate body mechanics.
Full-Time/Part-Time Full-Time  
Shift Days  
Minimum Education  
Travel Requirements  
Exempt/Non-Exempt Non-Exempt  
Location Peoria Office  
About the Organization Cardiac Solutions is a medical, physician-owned business that provides a comprehensive range of cardiac health services to the general public and referred patients. Founded in 1984 by Dr. Joseph Caplan, our clinics have established a solid reputation for innovative cardiology treatments and personalized cardiovascular care. We are proud of our status as the West Valley's leading cardiology team, specializing in YOUR total heart care. Our board-certified cardiologists always put your treatment and care first, allowing you to have the peace of mind knowing that your heart is in good hands.

With our intensive educational opportunities through nurse-directed clinics, we help prevent the progression of heart disease by offering extensive cardiology testing. Our main goal is to avoid hospital admissions by accurately diagnosing and treating cardiac problems at the earliest possible stage. During this process, you not only build a relationship with your physician, but with the many members of our TEAM, all of whom are focused on YOUR heart health.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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