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Service Desk Technician II 

Category Information Technology  

At Blue, we discover pathways to realize your possibilities. Provides first line and Single Point of Contact support to credit union employees, on a variety of issues over the phone, e-mail or on-site. Maintains, analyzes, troubleshoots and repairs computer systems, hardware, peripherals, Telephony, and Network connectivity. This position also focuses on the following:

  • Travel to other sites to support end users and systems.
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. Ensure network connectivity of all workstations and administers all equipment, hardware and software upgrades.
  • Performs basic troubleshooting of servers and applications, and the ability to escalate to Tier II support.
  • Practice asset management, including maintenance of network component inventory, computer inventory, and related documentation and technical specifications information.
  • Manage tickets and phones, including documentation and communication.
  • Administer and maintain end user accounts, and resources on premises and in cloud systems.
  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.

Full Time Position

Compensation Range: $22.74 - $34.12

Check out this short video for a glimpse at the culture we strive for here at Blue:  Working at Blue!

Position Requirements

EXPERIENCE: Six months to two years of similar or related experience, including time spent in preparatory positions.

EDUCATION/CERTIFICATIONS/LICENSES: A high school degree or GED is required. Current A+ and Network+ Certifications required within the first year of employment.

INTERPERSONAL SKILLS: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

OTHER SKILLS: Proficiency to multi-task several items at once. Demonstrated technical competence with PC hardware and accessories.

Full-Time/Part-Time Full-Time  
Compensation $22.74 - $34.12  
Bondability Employment at Blue Federal Credit Union is contingent upon successful bondability.  
Job Site Location Superior Marketplace Branch - Superior, Colorado  
Position Service Desk Technician II  
Number of Openings 1  
Open Date 8/17/2022  
Location Superior Marketplace Branch  
About the Organization Our mission is 'We discover pathways to realize your possibilities.' Our employees uphold this mission by utilizing our values as stepping stones to sustain our amazing culture. Those values are Boundless Optimism, Unwavering Confidence, Uniquely Us, and Over the Top. Thank you for showing an interest in Blue Federal Credit Union!  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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