Share Email Opening Title Billing & Collection Technician  About the Organization The Village Center Community Development District (District) is the unit of local government that provides staffing services to the 17 Special Districts operating within The Villages® Community. We contribute our successes, in large part, to the members of our team who work together towards our mission of providing and preserving the lifestyle of 'Florida's Friendliest Hometown', and who exemplify the core values on which we are founded - hard work…hospitality…stewardship…creativity & innovation - on a daily basis. All full-time and some part-time positions are Charter School eligible, Tier 2. For more information about a specific department within the District, please visit www.DistrictGov.org.   EOE Statement The Village Center Community Development District is an equal opportunity employer. If you feel you have been treated unfairly, or discriminated against because of race, religion, color, national origin, sex, age, veteran's status, marital status, disability or genetic information, please contact a District Human Resources Representative.   Category Customer Service   Rate of Pay $15.30 per hour   Description Do you thrive in an environment that is geared towards outstanding hospitality?  Do you have a passion for being innovative and creative?  Is hard work on your top list of ideals?  Are you a steward of your working environment?  Then read on… The Villages Community Development Districts (The District) tops the list of community development districts that continues to grow in one of the most scenic locations in Florida, The Villages.  Our collective commitment to hospitality, innovation & creativity, hard work and stewardship help employees thrive and excel in many fields within The District.  An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence and “drive” for accuracy to join our Finance team. This position requires a solid background of advanced customer service skills, used daily.  The incumbent will enjoy a challenging atmosphere and being part of a productive team that supports the District and the surrounding community. The District is looking for an individual with a desire to utilize their cutting-edge skills.  The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits.  Do not pass up this opportunity to be a part of a positive, expanding organization. Competitive Benefits as a full-time employee of the District include: Medical Insurance (fully paid for employee single coverage) Voluntary health benefits including Dental and Vision Insurance 401(a) Retirement Plan, with contributions funded by the District 457(b) Retirement Plan, permitting employee pre-tax deferrals Flexible Spending programs for both Medical and Dependent Care Employee Assistance Program Paid Time Off Tuition Reimbursement Public Service Loan Forgiveness Eligible Tier 2 qualifying organization for The Villages Charter School   JOB SUMMARY: This position performs billing and customer service duties and routines related to the management and operation of the Finance Department. This position is responsible for providing service to the residents and customers of the Districts through the daily interaction concerning questions related to the amenity/utility/sanitation and storage space rental bills and service. These interactions include, but are not limited to responding to billing, rate, usage and pro-rated charge questions, as well as payment and non-payment inquiries. Work is usually independent within a team environment and requires critical thinking and problem solving skills, while striving to satisfy customers concerns while applying the rules, tariffs and policies of the District. ESSENTIAL DUTIES AND RESPONSIBILITIES: Billing Prepares customer billing including meter reading interface, review and analysis of data collected, set up of new accounts, meter change outs, review of high/low readings and processing of billing reports and statistics Creates, maintains, and updates utility account information and records as well as general consumption and financial data for statistical purposes Communicates with property owners, tenants, title companies, realtors, attorneys and other non-District entities regarding account status, connection status and information Creates, maintains, and updates forms and information sheets related to utility services and rates for departments and public use Processes utility account billing and collection from start to finish; includes meter reading interface, review of abnormal reads and disconnection warnings for delinquent accounts. Work with Contractor’s Water Maintenance Department to keep accurate meter information, follow-up customer requests, review abnormal consumptions and gather meter reading information for billing. Responsible for specialized and contractual billing for commercial/industrial and wholesale utility accounts. Customer Service Welcomes visitors and residents, determines nature of business and assist or set them up in hospitality room to meet with the appropriate staff. Provides utility amenity/billing collections and general information on all District Departments to customers. Maintains excellent public relations through communications with public and other departments and agencies. Ability to work effectively and productively with others. Ability to answer telephone and direct phone call to the appropriate department. Communicates with customers in person, on the phone, via e-mail & the internet and through informational documents. Respond to public inquiries in a professional and courteous manner and within the scope of knowledge to provide information regarding all aspects of utility billing, general community resource information, and district policies; refer inquiries to appropriate departments/personal or other agencies as needed. Addresses customer concerns pertaining to high usage letters they receive, troubleshoot consumption and follow-up with work orders where needed. Represents Department at the bi-monthly Hometown Social, answering questions, notifying new residents in which District they reside, and passing out general District information. Collections Accepts customer payments in the form of third-party banking, cash, check, debit and credit cards. Assists with the processing of ACH automatic withdrawal setup for customer accounts and processing through billing, while maximizing the fiduciary stewardship of the District. Performs collection duties for amenity/utility/sanitation and RV billings to include review and analysis of customer accounts, initial customer contact, written correspondence and preparation of legal documents (notifications, mailings and liens). Processes returned payments for processing to include customer notifications. Processes disconnect notices, verify payments within allotted time frames, prepare work orders and hang tags for accounts requiring disconnection. Processes letters for liens, research legal title, process requests for checks, prepare legal lien and process for filing. Process satisfactions on paid accounts and applicable updates for all existing liens.   Utility Services Processes all Move-In/Move-Outs and setups for new customer water irrigation and sanitation accounts. Creates updates, finalizes and provides customer feedback for Utility Work Orders. Performs analysis of customer inquiries as it relates to water consumption, field reports and where appropriate credit calculations performed for accounts. Administrative Provides verbal and written answers to customer inquiries regarding amenity/utility/sanitation and RV billings and services. Processes and document all returned mail, notation in customer accounts and re-sending if postal service provides a new address. Processes statistical data as it relates to customer inquiries. Researches legal documentation related to property and title ownership, returned payments, foreclosures and bankruptcies and collections. Updates customer database based upon information provided by customers and insure the integrity of the customer billing addresses through the returned mail processing. Prepares assigned documents by document type and appropriate scanning template. Performs other duties as assigned.   Position Requirements MINIMUM QUALIFICATIONS: Associates Degree or equivalent in Business Management, Customer Service or related field from a two year College Ability to be well-organized & successfully multi-task in a fast-paced environment to meet multiple demanding deadlines Proficient personal computer skills and basic proficiency level in knowledge of Microsoft package involving Word, Excel, Outlook and Power Point. Knowledge of utility billing programs/software helpful Ability to provide excellent customer service to our residents Excellent verbal communication skills & professional appearance Successful completion of background check & drug screening Strong work ethic and commitment to providing optimal Customer Service Ability to learn utility billing and meter reading computer software CERTIFICATES, LICENSES, REGISTRATIONS: Valid Florida Driver’s License. FEMA 100 & 700 series as required within six months of hire. EQUIPMENT Position requires the use of telephones, personal computers and productivity software, document imaging scanners, copiers and other office equipment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is: Regularly required to stand; walk, push/pull; handling/fingering; reach forward; reach overhead; kneeling; stooping; twisting; squatting; sitting; balancing; The employee must frequently lift and or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Open Date 8/16/2022   Close Date 1/2/2023   Location Finance   Req Number FIN-22-00011   This position is currently not accepting applications. To search for an open position, please go to http://VillagesCenterCommunityDevelopment.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

AppOne.comTM   ©1999-2021 HR Services, Inc. Click here for technical assistance.