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Title

Customer Service Representative - Flood 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 8/24/2022  
Position Customer Service Representative - Flood  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Rancho Cucamonga  
Req Number TAX-22-00090  
Description

Respond and commit to provide a positive response to customer calls and e-mails in a professional and timely manner to ensure that the customer fully understands and is satisfied with the flood zone service. Customer communications must be clear and accurate in compliance with Flood Customer Service Procedures to ensure extraordinary service levels are fulfilled.

Customer Service

  • Handles incoming customer service calls and e-mails in a professional and timely manner in compliance with flood procedures.
  • Responds to calls and process incoming e-mails to ensure extraordinary service levels are fulfilled.
  • Responds to requests consisting of user IDs, passwords and, special audit reports requested and/or scheduled on a monthly basis.
  • Deals with irate customers to de-escalate situations.

Request Processing

  • Runs scheduled monthly TotalFlood and LATF Mainframe flood audit/positive reports.
  • Processes daily incoming and outgoing emails, transfers, and cancellation requests.
  • Processes up to 300 daily legal are received from CT Liens via email; ensures that the legals are received and processed through virtual printer.
  • Processes disputes for LATF by contacting the customer with the flood zone findings.
  • Processes daily Re-Checks into the TotalFlood system.
  • Assists as a backup in the Total Flood Queue.
  • Provides responsive assistance to written and verbal customer questions regarding flood services.
  • Receives research requests, and respond to customer requests in a timely manner and in accordance with LERETAs procedures.
 
Position Requirements
  • High School Diploma or equivalent.
  • 3 – 5 years experience in Customer Service.
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LERETALLC.appone.com



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