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Title

Freedom Boat Club Area Manager 

Category Marina Boat Club  
Description

Do you love the water and boating? Our Freedom Boat Club (FBC) is looking for an Area Manager to join our team to help members find their love of the water and boating too! FBC is the nation's oldest and largest private member boat club. Currently, we have two locations: FBC of Lake Hartwell in Seneca, SC and FBC of Lake Clarks Hill in Appling, GA with potential to add additional club locations.

The primary responsibility of the FBC Area Manager is to ensure the onsite team members such as the Dock Managers and all Dock Masters are properly trained to provide exceptional service to our members and maintain an impeccably clean and ship shape fleet. The ideal candidate will be customer service oriented and must be able to provide a hassle-free experience to all FBC members. He or she will also be responsible for taking and reviewing reservations on a daily basis.

The candidate must possess a strong interpersonal skill set to properly lead and communicate with team members, other divisions, club prospects, vendors, members, and leadership. The Area Manager will also facilitate social events for club members from time to time and may on occasion be required to go to trade shows, boat shows, etc. to promote the business. Additionally, this role will require regular travel between our FBC locations in addition to routine meetings held in Athens, GA.

RESPONSIBILITIES

  • Hire, train, and supervise all FBC dock personnel to ensure our members receive the highest level of service at all club locations.
  • Develop weekly dock personnels schedules to maximize efficiency.
  • Review and analyze all member comment cards on a weekly basis and correspond with members on all issues related, but not limited to, complaints, fuel disputes, vessel damages, and misc. charges. Take appropriate action as required.
  • Ensure all best practices are followed to provide consistent service.
  • Provide the "Red Carpet" treatment our members deserve. Establish and revise as needed, specific member meet and greet procedures in addition to boarding and disembarking procedures.
  • Develop and maintain a weekly schedule to ensure all boats are receiving a routine weekly cleaning and ensure all work orders are submitted to the appropriate department for maintenance needs.
  • Investigate member misconduct and submit incident reports to the business office.
  • Ensure adequate supply levels are maintained at the location.
  • Oversee weekly paperwork submission to the business office, and track fuel logs and vessel fueling.
  • Become familiar with local waterways and popular boating destinations surrounding your club.
  • Ensure all dock personnel is following proper protocol in regard to prospective members.
  • Collaborates with the onsite management teams to make certain interdepartmental needs are met and ensures success for the business as a whole. This includes sharing resources, coordination, working as a team.
  • Anything else needed or asked upon.

BENEFITS

We offer a full benefits package including medical, dental, vision, paid time off, paid holidays, company discounts, and 401k with company matching. To learn more about our organization, check us out online atwww.classiccitymarinas.com.

 
Position Requirements
  • Proven customer service experience; Previous Club Manager experience preferred
  • Outstanding verbal and written communication and people skills
  • Ability to multitask
  • Superior understanding of MS Office/MS Excel and various business software
  • Ability to work cohesively in a team environment
  • Excellent organization skills
  • Adequate knowledge of boats and boating safety
  • Valid Driver's License
  • Open Availability
 
Tags Freedom Boat Club; Boating; Membership Club; Lake Hartwell; Marina; Clarks Hill Lake  
Position FBC Area Manager  
Location Marina Boat Club of Lake Clarks Hill  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at www.classiccitymarinas.com.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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