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Title

Thrift Store Processing Manager 

EOE StatementIt is the policy of Union Gospel Mission to grant equal opportunities for employment to all qualified individuals without regard to race, color, sex (including pregnancy), national origin, biblical marital status, ancestry, age, the presence of sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability, honorably discharged military or veteran status, genetic characteristic or any legally protected status.
 
Category Business Enterprise  
Description

Job Title: Processing Manager Department: Thrift Store Location: Downtown/Valley/ LC Valley/CDA

Reports To: Director of In-Kind Operations FLSA Status: Non-Exempt Date Created: April 2021

Range: E8

Wage: $39,291 - $45,000

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

 

SUMMARY OF POSITION:

UGM Thrift Stores specialize in reselling, reusing, and recycling slightly used donated clothing, furniture, and household items. The Processing Manager is primarily responsible for creating a Christ-centered environment by leading the processing team by example and performing all duties required to receive, sort, and price donated items.

 

SUPERVISORY RESPONSIBILTIES:

This position directly supervises the Assistant Processing Manager, Shift Leads, and Processing staff.

 

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Culture, Training and Best Practices

  • Lead and equip team to reveal Christ in every aspect of their job, to each other, donors, customers, and volunteers.
  • Oversee the team in all areas related to accepting donations, presorting and pricing merchandise.
  • Provide a positive and encouraging atmosphere for processing staff to promote further professional development and growth.
  • Implement and adhere to continuous customer service standards, and policies and procedures for receiving donations.
  • Train and retain employees, implementing The 5 Steps of Leadership Development: 1) I do, you watch, 2) I do, you help, 3) You do, I help, We talk, 4) You do, I help, We talk, 5) You do, Someone else watches.
  • Set high performance goals and communicate clearly with the team to achieve the daily target.
  • Train processing staff and volunteers to maintain a clean and well-organized receiving, presort, and processing areas.
  • Train and hold staff accountable for recognizing the value and appropriate pricing needs of items prior to those items reaching the sales floor.
  • Schedule staff appropriately to ensure team is well equipped for high volume days.
  • Responsible to develop and grow the Assistant Manager into a viable Processing Manager candidate.
  • Facilitate and promote an encouraging, positive and unified relationship between Processing and Retail Departments.
  • Share the UGM story and continually connects the dots for staff and customers.

 

Key Result Area #2: Administrative Duties

  • Execute necessary paperwork related to employees including document coaching opportunities, hiring paperwork, termination paperwork, worker’s compensation paperwork, etc.
  • Responsible for hiring and termination of all processing staff.
  • Review Thrifttrac and Cyfe apps to understand the Daily Dashboards and communicate targets to team. Ensure that production metrics in to Thrifttrac every day.
  • Work with and effectively communicate each day with the Retail Manager to ensure all the operational needs of the store are being met.
  • Communicate efficiently and clearly with Regional Director on daily needs and progress of the Processing team.
  • Ensure that work schedules are prepared two weeks in advance and posted in the employee lounge.
  • Approve time clock hours every day and enter personal time off requests (PTO) hours in the time clock system.
  • Document all employee related issues in their Personal Development Plan (PDP), and sending all official warning notices to the Human Resources department for the employee file.
  •  

Key Result Area #3: Environment and Safety

  • Monitor safety issues that may affect employees and customers daily.
  • Ensure that each new employee receives the Safety Orientation for the store.
  • Maintain OSHA and WISHA standards by providing and documenting weekly safety training.
  • Become aware of individual employee needs and accommodate when possible and necessary.

 

SKILLS & QUALIFICATIONS:

  • Computer literate with a high proficiency using Word, Excel, Outlook; able to complete documents, reports and accurately record information.
  • Excellent communication skills written, oral, and instructional.
  • Prove to be teachable: organized with the ability to manage multiple projects/tasks at once; able to listen and follow instructions.
  • Prove to be a leader: show ability to listen empathically, respond appropriately in emotional situations, and resolve difficult employee and customer related issues in an understanding way with the goal of maintaining relationships.
  • Prove to be an effective manager: show ability to train employees in standard processes and procedures with the goal of developing other leaders and managers in the retail industry.
  • Basic mathematical skills and be able to perform balancing tils and deposits.

 

 

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

  • Work is primarily indoors. It requires climbing stairs, sitting, standing, bending, and reaching - Continuously.
  • Requires a sustained level of high energy, stamina, and the ability to move about the store on a regular and ongoing basis – Continuously.
  • Requires the ability to hear, see, and speak clearly – continuously.

 

EQUIPMENT/TOOLS USED:

  • Variety of tools used in the pricing and production process, i.e., pricing guns, steamers, z-racks, clothing racks and displays, forklift, carts, etc.

 

EDUCATION/EXPERIENCE:

  • Two or four year college degree in applicable field of study, or equivalent years of experience managing a retail store.
  • 5 plus years in the retail industry preferable with Assistant Manager and Sales experience.
  • Experience creating pricing policies and managing sales and promotions.
  • Experience establishing production standards and processes.

 

Requirement:

Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

  • Be able and willing to share the Gospel and participate in all the ministry activities of Union Gospel Mission.
  • Subscribe to Union Gospel Mission Statement of Faith and Qualifications for Employment upon hire and continuously while employed.
  • Adhere to Union Gospel Mission Employee Handbook.
 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Thrift Store Processing Manager  
About the Organization Welcome to Union Gospel Mission Online Application. Union Gospel Mission is a 501 (c)(3) and is charitable, non-profit, Christian organization and a Christian Community. As such we require all people joining our Community to share our beliefs (Traditional Non-Denominational Christianity) and Code of Conduct. The details of this will be included in the application process. These distinctives are allowed as an organizational religous exemptions contained in Title VII of the Civil Rights Act of 1964, as amended, concerning religious discrimination in employment.



It is the policy of Union Gospel Mission to grant equal opportunities for employment to all qualified individuals without regard to race, color, sex (including pregnancy), national origin, biblical marital status, ancestry, age, the presence of sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability, honorably discharged military or veteran status, genetic characteristic or any legally protected status.



You are invited to begin the questionnaire for this position. This process should take about 15-20 minutes. In order to be considered you will need to complete all of the sections of the online application, and provide your work history, educational background, and references. If you are not prepared with the information, please return at a more convenient time for you. If you have a Resume you will be able to upload it and it will work to autofill much of the application.  

This position is currently accepting applications.

Apply Now



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