Share Email Opening Title Jr. Account Manager  Description Join a fast paced team of software sales and account management executives that support more than 1200 active clients with new clients joining every week. Our team is small and works closely together to meet the needs of our diverse book of customers. As a Jr. Account Manager you will have the opportunity to work directly with clients to help them grow their business and overcome any challenges through using TicketNetwork's industry-leading software. You will also have the opportunity to work with Senior level co-workers where you will develop skills to advance. As the Jr. Associate Manager, you are also eligible for a generous quarterly bonus plan after approximately one year of employment. Primary Responsibilities: Client Communications: Help answer team phone line during regular business hours. Help monitor the team Emails from clients and assist. Contact clients directly via phone and Email to assist with active campaigns. Manage new incoming leads in our CRM and assign. Remain calm and maintain composure when speaking to upset clients. Small amount of travel to attend ticketing conferences and/or visit client offices. Onboarding/Training Clients: Assist new clients through setting up their account. Collect onboarding documentation from new clients via e-signature software. Help train new clients on using TicketNetwork's products. Maintain and send new clients helpful quick start guides and welcome Emails. Marketing: Create, maintain, and update marketing documentation on the company products. Send mass-communication Emails to clients and leads and manage any templates. Reporting: Update and distribute a variety of reports on software, lead pipeline, and sales trends. Report to management on department KPI/metrics including active campaign progress.   Position Requirements Skills: Strong written communication skills Ability to remain calm in stressful situations Clear and confident phone communication skills Strong critical thinking and problem solving skills Ability to work independently or as part of a team Ability to work with minimal oversight Proficiency with MS Office (Excel, Word, Outlook) Strong attention to detail Strong organization skills Preferred Skills: Advanced Excel Skills Proficiency with reporting technology such as Tableau Proficiency with constant contact Proficiency with Docusign technology Ability to de-escalate an upset customer Experience: At least 1 year of experience in a professional office environment, preferably communicating with external customers via phone Preferred Experience: Any experience in ticketing industry Experience working on a team that did SAAS sales Experience creating and maintaining reports and/or dashboards Education: H.S. Diploma or equivalent required Associate or Bachelor's degree preferred Schedule: Full time Monday-Friday, 10:00AM to 7:00PM   Full-Time/Part-Time Full-Time   Shift Days   Division TicketNetwork, Inc.   Exempt/Non-Exempt Non-Exempt   Req Number SAL-22-00036   Location Hartford County - TN   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://prolific1.appone.com

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