Share Email Opening

Director of Key Account Management  


Reporting to the VP of Sales. The Director of Key Account Management (DKAM) primary objectives are to:

1) maintain and expand commercial relationships with strategically important customers,

2) lead cross functional teams to pursue and sign new accounts, and

3) achieve revenue growth targets.

The DKAM will have the ability to leverage support from throughout the organization to meet the company’s key account objectives. He/she is responsible for achieving strategic objectives and represents the entire range of company products and services for designated key Nixon customers and targeted new prospects. This position will lead the account planning cycle and ensuring the customer’s needs and expectations are met by Nixon.

Essential Functions:

  • Achieves assigned sales quota, revenue growth and profitability objectives for a portfolio of designated Key Accounts consisting of a subset of Nixon customers and new prospects
  • Manage, coach and empower a team of senior sales associates to accomplish the same sales goals, process and objectives independently
  • Takes leadership role to be directly involved, assign ownership or personally sign Customer agreements and secure business, as required
  • Leads through a direct staff and matrix management process to empower and leverage cross-functional teams, secure key account retention, and build revenue growth
  • Establishes productive relationships with key personnel in assigned customer accounts.
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations
  • Proactively leads a joint company-key account planning process that develops mutual performance objectives, financial targets, and critical milestones (existing revenue, agreement renewal, new sales revenue)
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis
  • Leads solution development efforts that optimize customer needs with Nixon capabilities; while coordinating the involvement of all necessary company personnel as required
  • Manage, track and report on progress of the SAM Sales process through standard weekly reporting, Sales Pipeline reviews, staff coaching, and account plan development
  • Ensure that strategic customer account plans are completed to company standards
  • Directly involved in hiring process for senior level sales associates across regions or territories
  • Establishes and leads the implementation of SAM account sales process and as is accountable for team compliance

Maintains high customer satisfaction ratings per company standard or goals

Position Requirements

Required Skills & Abilities:

  • Demonstrates highly effective leadership skills through ability to influence others, build consensus and drives results from multiple parties
  • Highly organized, disciplined and effective time management skills to balance multiple activities
  • Preparation, planning, efficient and effective field work using all tools available
  • Self-motivated, highly competitive, hard-working, assertive and demonstrates firm commitment to audience
  • Able to manage complex accounts through sales process, close deals independently
  • Demonstrates expert level negotiations skills to plan, predict and address issues that achieves optimal results, close deals and sign new agreements
  • Positive "can do' attitude, is resilient in the face of obstacles, delays or setbacks
  • Strong interpersonal skills and awareness (tact, friendliness, balance & perspective)
  • Team oriented. A desire and willingness to help others. Able to adapt and remain flexible
  • Demonstrate a thorough and detailed nature to complete work assignments
  • Advanced communication skills. Able to ask high value questions, listen to client needs; write concisely and clearly; and align with market value and customer needs
  • Highly proficient at public speaking and presentations

Required Credentials:

  • 8+ years of Sales experience with a proven track record of Sales and/or goal attainment
  • 4+ years of experience as a senior manager of a sales team or organization
  • 5+ years’ experience selling to Healthcare systems and or out-patient providers
  • Bachelor's degree
  • Willingness & flexibility to relocate for growth opportunities, a strong plus


Nixon Medical is proud to partner with Work Step, a cutting-edge text messaging-based associate feedback platform, to drive an amazing culture of associate engagement and continuous improvement.

We believe to grow and create opportunities that enrich each other’s lives, opportunities must be available to all. Our commitment to having a diverse, equitable, and inclusive workforce will strengthen our progress to continue offering long-term career opportunities while providing best in class solutions for our customers.

Nixon Medical is an EEO/Affirmative Action Employer.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization Our History

Founded in 1967 as a dry-cleaning business, Nixon Medical rapidly grew into a chain of dry-cleaners. We entered the textile rental market in 1969 and the business quickly evolved from consumer dry-cleaning into business-to-business textile management services.

Nixon Medical is the leading provider of textile rental service to the outpatient healthcare market. From our facilities in Connecticut, Delaware, Maryland, New Jersey, New York, Virginia, Massachusetts, and Texas. Nixon provides service to more than 8,500 customers each week across the Northeast, Mid-Atlantic, and Southwest regions.

Nixon Medical is a family owned and operated business. The company's shareholders, independent Board of Directors, and associates are committed to the core purpose and values of the organization.  
Location Nixon Corporate Office  
Full-Time/Part-Time Full-Time  
Shift First  
Req Number SAL-22-00016  
Open Date 8/9/2022  

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
Key Account Manager - KAM in New England, MA
Posted on: 11/18/2022
[Apply Now]

Territory Sales Manager - TSM in Brooklyn, New York
Posted on: 10/20/2022
[Apply Now]

Regional Sales Manager - RSM in South Plainview, NY
Posted on: 9/23/2022
[Apply Now]

Territory Sales Manager - TSM in Washington, DC
Posted on: 8/1/2022
[Apply Now]

Other Jobs Within 60 Miles
Maintenance Mechanic in New Castle, DE
Posted on: 9/30/2022
[Apply Now]

Maintenance Mechanic in New Castle, DE
Posted on: 11/18/2022
[Apply Now]

Production Associate - Level I in New Castle, DE
Posted on: 8/1/2022
[Apply Now]

Production Associate - Level II in New Castle, DE
Posted on: 11/11/2022
[Apply Now]

Production Associate - Level I in New Castle, DE
Posted on: 11/11/2022
[Apply Now]

Follow us See who works here:

Click here for technical assistance.