Walters Recycling is looking for an energetic, hard-working, customer-focused team player to help us achieve overall strategic success as a Customer Experience Representative.
Apply today to join the Walters Team!
About us:
Walter's is a leading provider of waste collection and recycling services to both the public and private sectors in the Twin Cities metropolitan area. We are a family-owned and operated business started in 1988 with a fleet of over 75 diesel and compressed natural gas (CNG) powered trucks and provide 100,000 services per week.
About the role:
As a Customer Experience Representative, you will interact with existing and potential customers to provide an outstanding customer experience, and process information in response to inquiries, interests, and requests about our services. Also, as a Customer Experience Representative, you will assist in improving internal communication between and among several departments. This role reports to the Customer Experience Manager.
Responsibilities:
- Answer phones and respond to customer requests about pricing, services, and questions.
- Sell our services to potential new customers.
- Accurately enter account information into our operating system.
- Transfer calls to appropriate staff.
- Identify, research, and resolve customer issues using the operating system.
- Follow-up on customer inquiries not immediately resolved.
- Research billing issues.
- Collect payments over phone, research misapplied payments.
- Recognize, document, and alert the manager of trends in customer calls.
- Recommend process improvements.
- Follow all company policies and procedures.
- Other projects may include billing, electronic scanning of checks or other projects within the customer service group.
- Act in accordance with company values.
- Be able to answer 60-100 calls per/day.
- Other duties as assigned.
Must Haves:
- Outgoing, exciting, fun attitude
- Knowledge of customer service principles and practices
- Computer literate with the ability to learn customer service software applications
- Ability to use a computer in a Windows-based environment
- Typing of 35 wpm
- Intermediate Microsoft Excel user skills
Education and Experience:
- High School Diploma or GED
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Walters offers competitive benefits packages including:
- Competitive wages - Based on Experience
- Health, Dental and Vision Insurance
- Employee Assistance Program (EAP)
- HSA Employer contributions
- Company Paid: Life Insurance and Short Term Disability
- Company Paid Parental Leave
- Voluntary Benefits; Additional Life Insurance, Long Term Disability, Critical Illness, and Accidental
- Legalshield/ID Shield
- 401K with Employer Match
- Personal Time Off 6 Paid Holidays.
- Free Trash Pickup within the service area
Walters Recycling and Refuse Inc. is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.
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