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Customer Service Representative 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Full-Time/Part-Time Full-Time  


  • 1 year contract (temp to permanent maybe possible, depending on need and performance)
  • Remote? 80% remote, 20% in office (1 day a week – Wednesday required to work in office)
  • Shift – Mon – Fri (closed weekends)

Customer Representative is responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs. The types of interactions range from handling account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience.

  • Responsible for the documentation of customer queries and performing monitoring activities for each customer case until resolution. The channels of service one may be handling include phone, email, and/or self-service. The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals.
  • Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool.
  • Execute needed follow-up through various communication channels such as, outbound calls, emails, in accordance with BIAH Standards.
  • Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the need of the company.
  • Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures.
  • Acquire and maintain understanding of processes, procedures, and the systems used for support.

Follows all company and department policies as documented. Including working a rotating shift as assigned from one of the scheduled times below:

  • 7:45AM-4:45PM
  • 8:30AM-5:30PM
  • 9:00AM-6:00PM
  • 9:30AM-6:30PM
  • 10:00AM-7:00PM
  • 11:00AM-8:00PM
Location Athens, GA  

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