Position Title: Community Support Specialist
Location: Natomas Park, Sacramento, CA
Reporting To: Assistant General Manager
Status: Non-Exempt, Full-Time
Salary: $23.00-$25.00 per hour
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE POSITION PURPOSE:
The Community Support Specialist is responsible for partnering with Association Managers to provide exceptional customer service and quality administrative support, such as performing special projects, reports, analysis, document management and various other administrative coverage.
JOB DUTIES AND RESPONSIBILITIES:
- Respond to phone inquiries using information/guidance from association manuals, CC&Rs, Rules & Regulations, and other administrative documents
- Respond to homeowner and vendor inquiries
- Contact delinquent account owners
- Partner with Association Managers to return calls on their behalf/check voicemail
- In Association Managers absence oversee basic vendor needs
- Coordinate and file association reports, minutes, and other documents on network drive(s) and website
- Prepare monthly and periodic reports as assigned
- Prepare, manage, and execute monthly administrative task calendar
- Prepare letters, notices, memos, newsletters, flyers, forms and other documents for internal and external purposes
- Distribute community announcements through communication channels such as eBlast, newsletter, website, Facebook, flyer, etc.
- Distribute annual mailers by hardcopy and digital copy
- Maintain ballot roster for elections and attend elections to assist in the opening of ballots
- Assist Association Managers with meeting follow-up, including compliance letters, homeowner letters, filing, publishing, and other various tasks
- Assist Association Managers with special projects, including research and custom administrative
- work
- Send Board anniversary cards
- Maintain and distribute Welcome Packet materials to new homeowners
- Box/archive end-of-year documentation
- Other duties and special projects as assigned
QUALIFICATIONS:
- High School Diploma (or equivalent); Associate degree preferred
- Proficiency in administrative support – generally between 2-4 years
- Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all internal and external customers always
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Possibly travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
No
SCHEDULE & TRAVEL:
- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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