Share Email Opening Apply Now Title Community Support Specialist (Administrative Assistant)   Category Administration   Description Position Title: Community Support Specialist  Location: Natomas Park, Sacramento, CA  Reporting To: Assistant General Manager  Status: Non-Exempt, Full-Time   Salary: $23.00-$25.00 per hour COMPANY PROFILE: The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team. EMPLOYEE POSITION PURPOSE:  The Community Support Specialist is responsible for partnering with Association Managers to provide exceptional customer service and quality administrative support, such as performing special projects, reports, analysis, document management and various other administrative coverage.  JOB DUTIES AND RESPONSIBILITIES:  Respond to phone inquiries using information/guidance from association manuals, CC&Rs, Rules & Regulations, and other administrative documents  Respond to homeowner and vendor inquiries  Contact delinquent account owners  Partner with Association Managers to return calls on their behalf/check voicemail  In Association Managers absence oversee basic vendor needs  Coordinate and file association reports, minutes, and other documents on network drive(s) and website  Prepare monthly and periodic reports as assigned  Prepare, manage, and execute monthly administrative task calendar  Prepare letters, notices, memos, newsletters, flyers, forms and other documents for internal and external purposes   Distribute community announcements through communication channels such as eBlast, newsletter, website, Facebook, flyer, etc.  Distribute annual mailers by hardcopy and digital copy  Maintain ballot roster for elections and attend elections to assist in the opening of ballots  Assist Association Managers with meeting follow-up, including compliance letters, homeowner letters, filing, publishing, and other various tasks  Assist Association Managers with special projects, including research and custom administrative  work  Send Board anniversary cards  Maintain and distribute Welcome Packet materials to new homeowners  Box/archive end-of-year documentation  Other duties and special projects as assigned  QUALIFICATIONS:  High School Diploma (or equivalent); Associate degree preferred  Proficiency in administrative support – generally between 2-4 years  Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus  Conflict resolution skills  Ability to meet deadlines and address time-sensitive issues  Excellent written and verbal communication  Ability to provide high-level customer service with astute attention to detail and organization  Must be a team player  Ability to manage workflow amid shifting priorities  Willing to learn Company process and procedures, and learn/use proprietary software  Adaptable and dependable with a solid attendance record  Professional and respectful demeanor with all internal and external customers always  ESSENTIAL FUNCTIONS:  Use standard office equipment, including: computer, phone, copier/scanner, etc.  Be stationary for periods of time  Relocate up to (25) pounds  Possibly travel to and from offsite locations  SUPERVISES OTHERS?  IF SO, LIST:  No  SCHEDULE & TRAVEL:  Monday-Friday from approx. 8:00 am-5:00 pm  This position may require occasional long hours to meet business needs  The Management Trust is an Equal Opportunity employer.  We celebrate and support diversity.  TMT reserves the right to modify this job description at any time based on business need.    Division TMT-03-NORTHERN CALIFORNIA   Location ONSITE - NORTHERN CALIFORNIA (SACRAMENTO)   EOE Statement We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity. The Management Trust reserves the right to modify any job description at any time based on business need.   Email None Specified  This position is currently accepting applications. 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