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Specialist, Quality Control & Compliance Housing Stability Counseling Program  

Category National Initiatives - Operations  

NeighborWorks America: Working Together for Strong Communities

Purpose of Division:

The National Initiatives Division of NeighborWorks® America (NeighborWorks) is responsible for developing, testing, and managing innovative national programs and services designed in support of the approximately 240 NeighborWorks Organizations with the overall objective of sustaining a network of excellence that creates opportunities for people to live affordable homes, improve their lives and strengthen their communities.


In addition, the division oversees grant programs beyond the NeighborWorks Network, including other non-profit and governmental agencies throughout the country. The areas of focus within National Initiatives include homeownership and lending, financial capability, green strategies, community and resident engagement, community stabilization and real estate programs. The division is led by the Senior Vice President of National Initiatives, who is responsible for establishing the priorities and procedures for programmatic and grant offerings.

Position Summary:

NeighborWorks America is administering a competitive Housing Stability Counseling Program, funded through appropriated funds from the American Rescue Plan Act. The national grant program will provide funds to qualified organizations intended to benefit communities and individuals facing housing instability. The Program Specialist of Quality Control and Compliance (QC&C) is a highly-responsible position, providing analysis and programmatic support to Housing Stability Counseling Program, with emphasis on quality control and compliance, reporting to the Sr. Manager, Quality Control and Compliance. The Program Specialist is responsible for ensuring accurate records, analysis of Housing Stability Counseling Program grantee compliance reviews, audit reports and responses of data compilation, accuracy and analysis, the provision of customer service and technical assistance. This a term-limited, full-time position.

“Due to the current pandemic circumstances and our commitment to provide the highest care for our community, NeighborWorks America requires all new employees to be fully vaccinated against COVID-19 before being hired. Candidates should be prepared to submit proof of COVID-19 vaccination upon hire or discuss accommodations in line with COVID-19 safety protocols.”

Essential Duties/Responsibilities:

  • Data creation and maintenance. Independently structures and maintains complex data files for accurate reporting on grantees’ compliance and quality control audits so they can be maintained and are used for analysis and reporting; provides reports to the Sr, Manager, QC&C, Housing Stability Counseling Program, NeighborWorks leadership, and/or other internal and external audiences; provides recommendations to Senior staff about the implications of the information analyzed; and provides recommendations regarding methods to improve data storage and analysis.
  • Analysis. Assists in the QC&C review process by assisting with review of contractor reports, grantee audit reports, grantee reports and responses of grantees; provides independent analysis of responses from grantees and recommendations to the Senior Manager regarding whether findings can be considered “cured” and communicates this directly with grantees; creates, implements, and maintains tracking systems; communicates analysis to the Senior Manager; provides recommendations about the implications of the data analyzed; provides analytical and specialized support for special projects; researches and analyzes impact/achievements, presents findings, and makes recommendations to the Sr. Manager, QC&C, Sr. Director, Housing Stability Counseling Program and division senior leadership.
  • Customer Service and Technical Assistance. Provides direct customer service to Housing Stability Counseling Program grantees by responding to telephone calls, e-mail inquiries and requests for information; independently researches, coordinates, and responds to requests for information about the Quality Control and Compliance of the project from internal audiences in a timely fashion; assists with the day-to-day program monitoring for grantees, including ensuring grantees are aware of and adhering to program requirements; provides technical assistance to grantees as they respond to audit reports; and accurately records and tracks all information as it pertains to the quality control and compliance of the Housing Stability Counseling Program grantees.
  • Assist with the initiating and reviewing of fund recapture and/or de-obligation procedures as necessary and follow-up with grantee to resolution.
  • Assist with the development of future grant rounds, including application and user guide design and development, coordinate and assist in delivering pre-application information sessions to explain application process and criteria, and study grant recommendations and impact analysis.
  • Provide training to grantees (via virtual platforms and other methods) to ensure understanding of program requirements.
  • Perform delegated responsibilities as designated by the supervisor in his/her absence.
  • Assist with maintaining, updating, and periodically revising risk-scoping to determine which grantees receive on-site reviews, as necessary.
  • Keep grantees and sub-grantees informed and up to-date with project developments and policy changes.
  • Other job related duties as assigned.

Nature of Work Contacts:

  • Neighbor Works® America leadership and staff including Housing Stability Counseling Program, Neighbor Works® America Officers and managers, and staff in each of NeighborWorks® America’s eight Districts and the Washington, DC headquarters.
  • Neighbor Works® organizations, national HUD-approved housing counseling intermediaries, and state Housing Finance Agencies.
  • Leaders from staff of local, state, regional, and national organizations, and government agencies.
  • External consultants.

Fiscal Responsibilities:

Position Requirements

Required Minimum Qualifications:
(a) Education: Bachelor’s degree in public policy, public affairs, nonprofit management, or related field.

(b) Experience: Professional experience (1-2 years) in program auditing or compliance management, implementing programs and initiatives, administering, and awarding grants, communicating, and presenting program and policy information.


(c) Licenses, Certifications: Not applicable

(d) Competencies, Knowledge, Skills & Abilities:

  • Proficiency in MS Office Suite software, with strong Microsoft Excel & Access skills.
  • Ability to extract data and run reports from databases.
  • Detail-oriented and ability to work with minimum supervision.
  • Ability to prioritize and coordinate multiple work activities in a fast-paced team environment and meet critical deadlines.
  • Ability to design and maintain effective record keeping systems.
  • Ability to support the production and distribution of complex grant and financial monitoring reports (editing, formatting, insertion of charts and tables).
  • Ability to communicate effectively, orally and in writing.
  • Strong interpersonal/customer service skills for communication with internal staff and grant recipients.
  • Ability to travel as required.

(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:

  • Sensitivity to racial, gender, sexual orientation and cultural differences
  • Effective, respectful, and timely communications with internal and external stakeholders
  • Listening effectively, seeks and accepts feedback
  • Effective teamwork
  • Analytic, thoughtful and strategic thinking
  • Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization

(f) Technology: Proficient use of Microsoft Office suite. Excellent database design, spreadsheet, and website design and maintenance skills required.

Working Conditions:
(a) Travel: up to 10% - 15%
(b) Physical/Sensory Demands:

  • Fast paced working environment, extensive computer usage.
  • Ability to efficiently multi-task

Special Provisions:
Occasional scheduled work outside of normal business hours, such as weekends and evenings required.

Duration Term Limited (24 months)  
Salary Range  
Division National Initiatives  
Department National Initiatives Operations  
Working Conditions Fast paced working environment, extensive computer usage, Ability to efficiently multi-task  
Close Date 8/19/2022  
Location (Remote) location  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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