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Center Manager 

Post Internal Days 0  

Demonstrate core value of Goodwill Industries by modeling service, ownership, accountability & respect.

· Oversee & implements Opportunity Accelerator & career pathing program for all career center clients

(end to end}- assessment, interview, career plan, & possible referrals to training or Goodwill Human

Resources (HR) to help clients' secure career advancement.

· Promote & integrate career center wraparound services to all clients to create seamless professional

environment with Mission Services- rich in communication, integrity & teamwork to advance the GIBB


· Builds the lead base, to ensure full utilization of center.

· Ensures all new participant entrants are screened for appropriate funding sources.

· In partnership with Mission leadership, hire, train, & supervise a team of staff & volunteers - including

performance management.

· Ensure deliver important messaging, attitude, goals & vision as dictated by the Vice President of Mission Services.

· Work in conjunction with community volunteer programs &/or the AmeriCorps Program Manager (Florida only) to provide vibrant, meaningful volunteer experiences to those interested in supporting the career center.

· Assist in managing the identification, qualification, & solicitation of qualified volunteers, as well as onboarding & training. Oversee the weekly schedule of volunteers in the center to ensure full service offerings flourish & achieve impact for job seekers.

· Ensure positive messaging of career center results through updating electronic boards & collateral in the career centers, updating marketing team of success stories, & sharing with the Mission Services management team.

· Facilitate a repertoire of engaging career development classes for soft skills training of job seekers, as well as manage professional venues for Training Occupational Skills courses.

· Build community relationships & drive brand knowledge by overseeing on-site career fairs, interview fairs, employer meetings. Communicate partnership activity with Mission Services management team to ensure coordination, approval and preventing duplicated efforts or multiple message to the same partner.

· Continually support an environment rich in customer service, feedback, teamwork, & service to others.

· Efficiently track client lifecycle using Client Tracking System to ensure consistency & progression of client.

· Collect & analyze data & adjust strategy accordingly and in communication and coordination with Mission Management Team.

· Maintain knowledge base of assessment techniques, advancements in career development & employment skills.

· Identify the pipeline of career center performance metrics, track & report data to drive performance.

· Responsible for insuring career center staff are following all processes, collecting appropriate data, & documenting career center activities over the timeline of engagement with each career seeker in case tracking software.

.· Responsible for ensuring CARF Standards, Code of Ethical Conduct standards & standards of customer service are maintained.

Position Requirements


Valid Florida Driver’s License with an insurable driving record & current private auto insurance policy.

Adequate Computer Skills.

Must have demonstrated program understanding, organizational skills & a detail orientation.

Vision abilities required by this job include: close, distance, color, peripheral vision, depth perception, & the ability to adjust focus. • Sitting for long periods of time. • The noise level in the work environment is usually moderate (examples: business office with computers & printers, light traffic). • Ability to hear normal sounds. • Ability to speak in a manner that can be understood. Communicates effectively both verbally & in writing with management, colleagues & individuals inside & outside the organization.

Primary duties are performed in an office environment. The noise level in the work environment is usually moderate. · Will possibly be working or training alongside others with social, mental, & emotional disabilities in multiple types of environments, including warehouses.

Education: Bachelor s degree in Business Administration, Workforce Development, Social Work or related field. Master’s degree preferred.

Minimum Experience: · A minimum of two (2) years’ supervisory experience with professional staff. · A minimum of three (3) years’ experience instructing &/or working with people in disadvantaging conditions. · Knowledge of administrative & clerical procedures. · Knowledge of Microsoft Office & other relevant software applications · Knowledge of customer service principals & practices

Full-Time/Part-Time Full-Time  
Rate of Pay  
Position Center Manager  
Close Date 8/19/2022  
Number of Openings 1  
Hiring Manager(s) Stacy Larkin  
Open Date 8/5/2022  
Location Properity Center-151  
About the Organization Welcome! Thank you for showing interest in Goodwill Industries - Big Bend, Inc. When you pursue a career with Goodwill, you're a part of a social enterprise that has served the community since 1965. We are a unique company with a mission to provide job training, education and employment. We focus on being the leader in employing a diverse workforce that includes individuals with disabilities and other barriers to employment.

We are pleased you are considering Goodwill as an employer of choice. If you'd like to learn more about us, feel free to browse our website for more information -


Fred G. Shelfer, Jr., CEO  
EOE Statement Goodwill Industries-Big Bend Inc. is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex (including gender, pregnancy, sexual orientation and gender identity), national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status.

If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.  

This position is currently not accepting applications.

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