Demonstrate core value of Goodwill Industries by modeling service, ownership, accountability & respect.
· Oversee & implements Opportunity Accelerator & career pathing program for all career center clients
(end to end}- assessment, interview, career plan, & possible referrals to training or Goodwill Human
Resources (HR) to help clients' secure career advancement.
· Promote & integrate career center wraparound services to all clients to create seamless professional
environment with Mission Services- rich in communication, integrity & teamwork to advance the GIBB
mission.
· Builds the lead base, to ensure full utilization of center.
· Ensures all new participant entrants are screened for appropriate funding sources.
· In partnership with Mission leadership, hire, train, & supervise a team of staff & volunteers - including
performance management.
· Ensure deliver important messaging, attitude, goals & vision as dictated by the Vice President of Mission Services.
· Work in conjunction with community volunteer programs &/or the AmeriCorps Program Manager (Florida only) to provide vibrant, meaningful volunteer experiences to those interested in supporting the career center.
· Assist in managing the identification, qualification, & solicitation of qualified volunteers, as well as onboarding & training. Oversee the weekly schedule of volunteers in the center to ensure full service offerings flourish & achieve impact for job seekers.
· Ensure positive messaging of career center results through updating electronic boards & collateral in the career centers, updating marketing team of success stories, & sharing with the Mission Services management team.
· Facilitate a repertoire of engaging career development classes for soft skills training of job seekers, as well as manage professional venues for Training Occupational Skills courses.
· Build community relationships & drive brand knowledge by overseeing on-site career fairs, interview fairs, employer meetings. Communicate partnership activity with Mission Services management team to ensure coordination, approval and preventing duplicated efforts or multiple message to the same partner.
· Continually support an environment rich in customer service, feedback, teamwork, & service to others.
· Efficiently track client lifecycle using Client Tracking System to ensure consistency & progression of client.
· Collect & analyze data & adjust strategy accordingly and in communication and coordination with Mission Management Team.
· Maintain knowledge base of assessment techniques, advancements in career development & employment skills.
· Identify the pipeline of career center performance metrics, track & report data to drive performance.
· Responsible for insuring career center staff are following all processes, collecting appropriate data, & documenting career center activities over the timeline of engagement with each career seeker in case tracking software.
.· Responsible for ensuring CARF Standards, Code of Ethical Conduct standards & standards of customer service are maintained.
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