Love animals? Want to make a positive impact on the planet? Come join Woodland Park Zoo as a Donor Stewardship Coordinator. We have one, full time, benefitted position open.
This position collaborates with multiple units across the Development Team to help execute stewardship and donor relations tactics aimed at increasing donor retention, communicating gift impact, recognizing donors and deepening donors’ relationships with the zoo. This is a customer facing position that involves interaction with prospects and donors on the phone, email, and in-person.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Promote and execute effective and proactive stewardship and donor communication strategies.
- Establish a strong voice that aligns with the zoo’s mission, fundraising priorities, and overall zoo messaging and branding.
- Create, write, and edit development communications and stewardship pieces, including impact reporting, endowment reporting, and cover letters.
- Maintain systems for appropriate stewardship for donors of five-hundred plus dollars ($500.00+).
- Assist with the development of the annual stewardship plan, linking stewardship activities to strategic goals.
- Serve as project coordinator for all donor recognition activities to create and implement systems to anticipate, schedule, track, and evaluate recognition projects.
- Facilitate creation of donor lists and implementation of donor recognition elements. Ensure that donors are recognized accurately on grounds, in print and online, coordinating with frontline fundraisers and teams across the zoo when appropriate.
- Coordinate the zoo’s Wild at Heart giving society, including execution of targeted stewardship activities, benefit fulfillment, and communications support.
- Coordinate the honor/memorial program by serving as the primary contact to families wishing to honor loved ones at the zoo. Coordinate with various departments around the zoo, keep records updated, and organize events around the installation of benches.
- Coordinate and support Junior Philanthropists donor program.
- Facilitate monthly stewardship email series and measure donor email effectiveness and engagement.
- Support the Development Department leadership in administrative activities.
- Safeguard the confidentiality of donor information at all times.
- Maintain and adhere to policies around information gathering and sharing in accordance with professional ethics standards.
- Perform other duties as assigned.
- Bachelor’s degree and two (2) or more years’ related experience in development; or equivalent combination of education and experience.
- Proven project coordination skills with the ability to prioritize multiple tasks/requests under strict time constraints, and meet deadlines in a professional manner.
- High attention to detail and the ability to audit work for accuracy and quality.
- Experience writing key messages to multiple audiences.
- Demonstrated experience in annual fund development and implementation, knowledge of fundraising principles and techniques, and direct mail appeals and newsletters.
- Ability to work independently as well as within diverse teams and environments, while treating everyone with respect.
- Excellent oral and written communication skills, with a specific ability to create donor solicitations, acknowledgements, and stewardship pieces such as engaging reports and donor profiles. Capable of writing coherent and compelling messages and content for printed, electronic, and verbal script materials.
- Ability to handle confidential information with discretion.
- Exceptional interpersonal skills, including the ability to form professional relationships and to communicate effectively, delivering exceptional customer service to a variety of stakeholders, both verbally and in writing.
- Demonstrated computer skills, including proficiency with Microsoft Office (especially Outlook, Word, Excel, PowerPoint, Access, and Teams).
- Ability to listen patiently and attentively, ability to express self clearly and effectively, and ability to adapt communication based on audience and purpose with inclusivity.
- Demonstrated organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
- Ability to employ best practices associated with position, with an approach to accuracy, while displaying an on-going commitment to learning and self-improvement.
- Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
- Ability to work a non-standard/flexible schedule, which may include weekends, evenings, and holidays.
- Experience with Raiser’s Edge.
- Knowledge of wildlife conservation issues.
- This position may be required to lift up to 35 pounds.
- Reasonable accommodations may be made to perform essential functions.
While performing the duties of this job, the employee is exposed to a typical office environment and/or outdoor weather conditions. The noise level in the work environment is usually moderate.
Pay: $26.39 per hour plus benefits
Applicants must be at least 18 years old. A criminal background check will be required of the selected applicant.
- As of November 24, 2021, employees working on or accessing zoo grounds are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination by your first day of employment.
- People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine.
- Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
Application Directions: Applications are accepted online through our Jobs Page at zoo.org/jobs; no other forms of application will be accepted. Cover letter and resume are required.
Woodland Park Zoo is an equal opportunity employer, dedicated to a policy of non-discrimination in application and employment for any reason, including race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability or medical status including genetic information, and/or veteran’s status.
Woodland Park Zoo is committed to providing access and reasonable accommodation in all of its services. If you need accommodation in the application or interview process, please contact our recruiting team at firstname.lastname@example.org.