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Front Desk Assistant 

Category Administration  

The Management Trust
Position Title: Front Desk Assistant
Location: El Dorado, CA at Heritage El Dorado
Reporting To: General Manager
Status: Non-Exempt, Full-Time
Salary: $18.00 per hour


The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.


The Front Desk Assistant is responsible for maintaining a high level of customer service and integrity for homeowners and the association by monitoring access to the building, handling secure information, and maintaining privacy for residents. A primary focus is to ensure all property rules are followed regarding visitors, vendors, parking enforcement.


  • Maintain a professional demeanor with all who come in contact with the community
  • Be familiar with residents and their unit numbers in order to greet homeowners
  • Perform rounds to visually inspect all entry points, ensure all lights in entry points are functioning,
  • Report unsafe conditions and/or injuries on the property (whether an employee, resident, guest, vendor, etc.) and complete an incident report; contact emergency services as needed
  • Record all activity in the front desk logbook and include accurate/complete accounts per community standards and procedures
  • Maintain the vendor log book, which may include contractors, housekeepers, and/or other service/delivery personnel; ensure vendors adhere to association guidelines regarding work hours
  • Understand and enforce community policies regarding all aspects of compliance, including move in/move out and visitor requirements


  • Experience in reception and customer service preferred
  • High School Diploma (or equivalent)
  • Conflict resolution skills
  • Ability to meet deadlines and address time-sensitive issues
  • Superior multi-tasking skills
  • Excellent written and verbal communication
  • Ability to provide high-level customer service with attention to detail and organization
  • Must be a team player
  • Ability to manage workflow amid shifting priorities
  • Willing to learn Company process and procedures, and learn/use proprietary software
  • Adaptable and dependable with a solid attendance record
  • Professional and respectful demeanor with all internal and external customers at all times


  • Use standard office equipment, including: computer, phone, copier/scanner, etc.
  • Be stationary for periods of time
  • Relocate up to (40) pounds


  • None


  • Shifts may vary based on business need; generally between Monday to Friday.
  • May be required to work weekends and holidays
  • This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

EOE Statement We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. We celebrate and support diversity.

The Management Trust reserves the right to modify any job description at any time based on business need.
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