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IT Help Desk Technician 

Category Information Technology  

We know what you're thinking. "What kind of name is IncredibleBank?"

Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our employees (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow employees, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

About the Role

We are eager to discuss the prospect of you joining our team as our next incredible team member! This position reports to the VP, Information Technology at our IncredibleBank location in Wausau, WI and allows you to grow at your own pace, meaning the opportunities are endless for advancement on our team!

In this role, you will have an opportunity to partner with team members and key stakeholders to provide Incredible Customer Experiences of your own by completing tasks such as:

  • Provides hardware and software technical help desk support and deployment to end users.
  • Identifies, troubleshoots, documents, and resolves technical problems pertaining to the organization’s core systems, personal computers, network, peripheral devices, software applications, and telecommunication equipment.
  • Receives Help Desk tickets in-person or through emails and telephone calls; manages tickets using a ticket management system. Responsible for making sure the tickets are documented in the ticket management system and in providing history tracking/monitoring until the ticket is resolved.
  • Prepares end user documentation and instruction as required.
  • Builds and manages software patches and upgrade packages; ensures desktops remain updated with current releases.
  • Stages, configures and deploys new hardware including but not limited to desktop computers, laptops, mouse, keyboards, printers, scanners (check and full-page) and headsets.
  • Installs upgrades and configures network printing, directory structures, rights, security, software and files services.
  • Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.

This is a full-time hourly non-exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday through Friday.

About You

You do what is right over what is easy. You don't settle for 'good enough.' You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.

Those attributes are just a few things our incredible employees have in common.

And, if you are looking for an opportunity to drive workplace solutions and enjoy working with people, we'd be so excited to learn a little more about you and your interests in joining the team! Our recommended and preferred qualifications are:

  • Associate's Degree in a related field and a minimum of three years related work experience and/or training; or equivalent combination of education and experience required.
  • Experience with support ticket management systems (Kace, Jira, Zendesk, etc.) required.
  • Proficient knowledge of Microsoft O365 and corresponding Microsoft O365 apps; Internet browsers and software; OS software for both PC and server; database software, patching and build software; mobile applications and management desired.
  • General understanding of bank applications – Jack Henry Xperience, Docusign, Hyland Onbase, Info Access, Info Capture, Encompass, LaserPro - a plus.

About Our Benefits and Compensation

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at:

About the Company

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?

Today, IncredibleBank is a $1.7 billion-asset institution that has grown to 15 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work®.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and/or any other characteristic protected by federal, state, or local laws.

Location Wausau, WI  
About the Organization We are excited at the prospect of YOU joining our team in delivering the Incredible Customer Experience (I.C.E.) to every customer. We are an Incredible Organization with a passion for our customers and our employees.  
EOE Statement EEO AA Employer: M F Disabled Vet  

This position is currently not accepting applications.

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