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Title

Patient Access Representative (700) 

Category Patient Financial Services - 8210  
Description

JOB SUMMARY: Responsible for ensuring proper screening of patients, visitors and associates completed to ensure the health and safety of all are maintained. Could assist with the efficient and orderly registration of all patients requiring and/or requesting services from Hancock Regional Hospital. Insures that accurate information is obtained for the patient's Hospital medical record.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

  • Demonstrates the ability to initiate the screening process as designated by the CDC (Centers for Disease Control) and policies initiated by Hancock Regional Hospital to maintain the health and safety of patients, visitors, and associates.
  • Demonstrates the ability to verify all information for accuracy when registering and/or pre-registering a patient or accessing the computer history file.
  • Demonstrates the ability to communicate with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Associate is capable of delivering care/service appropriate to patients/customers.
  • Initiates screening process as designated by the CDC (Center for Disease Control) and policies initiated by Hancock Regional Hospital to maintain the health and safety of patients, visitors and associates.
  • Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record as needed.
  • Verifies all information for accuracy when registering and/or pre-registering a patient or accessing the computer history file.
  • Provides the billing department accurate information for the billing of patient accounts.
  • Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department.
  • Provides patient and/or responsible party all required forms per departmental procedures.
  • Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification.
  • Maintains a high level of knowledge on all applicable insurance requirements, governmental and hospital.
  • Performs similar or related duties as assigned.

EXPECTED BEHAVIORS:

  • Evidence of good grooming and professional conduct.
  • Good communication skills both oral and written.
  • Ability to maintain composure under stressful situations.
  • Possess a sense of responsibility, initiative, honesty, and confidentiality.
 
Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School education or equivalent with courses in typing and general office skills.
  • Medical terminology knowledge.
  • Experience in computer operations.
  • Ability to type a minimum of 40 WPM.
  • Successful experience in working with general public. Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. . An approved course in Medical Terminology with a passing grade within one (1) year of hire date.
 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Sign-On Bonus  
Exempt/Non-Exempt  
Position Patient Access Representative (700)  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Open Date 8/5/2022  
Location Hancock Regional Hospital  
About the Organization YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://HancockRegionalHospital.appone.com



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