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Title

Connected Car Manager 
Category Technical Services  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

The Connected Car Manager will be managing a team responsible for maintaining timing schedules related to new vehicle launch, model year (MY) changes, store openings, training activities, and equipment installations at store locations, including quality gate attendance and their successful passing. This critical role will act as a product owner for the Technical Service teams ensuring all tasks are identified and tracked.

 

RESPONSIBILITIES & KEY ACTIVITIES:

  • Coordinate activities related to Product Quality, Connected Car, Training and Digital Service departments
  • Engineer change management and work with other product owners to convert engineering changes into customer experience and successfully launch them in vehicle, applications, or website
  • Attend and represent Service Team/Organization in regional and global meetings
  • Identify, highlight, report, and fix any escalated/high visibility issues
  • Coordinate all field travel activities at ports of entry, store locations and regional headquarters
  • Schedule product audits at the plant and/or ports of entry
  • Maintain engagement timeline for MY changes, including creation of education materials including but not limited to owner’s manuals, in-vehicle brochures, and feature and function guides
  • Manage engagement plan with Marketing team for product marketing, sales and quality teams for issue management, and Finance team for budgeting matters

 

  •  
  • TECHNICAL AND NPI SUPPORT:
    • Acts as a single point of contact for E2E JIT and Quality Testing/Validation Events to ensure timely resolution of issues
    • Serves as a backup (tier 3) support on escalated customer issues
    • Participates in Early Warning Meetings during the product launch phase
    • Conducts or participates in NPI events and product improvement programs

 

  • REPORT GENERATION AND COLLABORATION:
    • Maintains and publishes weekly status report with predetermined KPIs
    • Build detailed business cases and business requirements documents proposing and managing partner selection and socializing the importance of a given initiative to senior leadership. Successful candidate will have ability to build strong business relationships, sophisticated processes, while using latest connected car technology and strong project management skills
    • runs or participates in weekly meetings with other stakeholders to report out on assigned
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s Degree in Computer Science, Electrical Engineering or Mechanical Engineering
  • 5+ years of project management experience; automotive or high-tech industry is a plus
  • Experience in quality testing or engineering environment
  • PMP certification preferred
  • Solid knowledge of Microsoft Project, other tools, and timeline development
  • Experience with Jira and SAP preferred
  • Solid knowledge of HW and SW development paired with E2E testing (quality gate testing)
  • Solid knowledge of cross-functional team operating, including feeling comfortable in assigning and following up on action items
  • Ability to work independently and develop vision for program execution (state and maintain critical path)
  • Team player with desire to exceed given KPIs
  • Critical thinking and 8D/RCA problem-solving skills are a plus
  • Understanding of automotive industry and IQS ratings
  • Tech savvy and willing to work with latest technology, apps, and connected car features
  • Passion for electric vehicles a must
  • Strong technical and oral communication skills
  • High attention to detail with experience in a startup or fast paced environment is a plus
  • Ability to travel for business 25% of the time including international trips
 
Open Date 7/29/2022  
Req Number TEC-22-00008  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
Starting at  
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently not accepting applications.

To search for an open position, please go to http://VinFastDealerSanFrancisco1LLC.appone.com
 


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