The Management Trust
Position Title: Division Vice President of Community Management
Location: Denver, CO
Reporting To: Division President
Status: Exempt, Full-Time
Salary: DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients’ needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Division Vice President of Community Management (VPCM) is responsible for supervising, coordinating, and acting as a liaison between managers, staff, and clients. The VPCM leads the division with practices and policies that provide a professional culture to emphasize productivity and standards. The VPCM develops and implements systems and procedures to maximize the division’s operating quality. Key areas of focus and accountability include, but are not limited to: community management, quality control, employee relations, maintaining existing client relations, sales and marketing, training, and procedural development.
JOB DUTIES AND RESPONSIBILITIES:
- Partner with Leadership team to contribute to the development and implementation of organizational strategies, policies, and practices within the management department
- Oversee staffing levels and ensure the management department meets Company goals and expectations
- Serve as the initial point of contact for manager questions, concerns, and the overall operational activities within the management department
- Hire, train, and support association managers, including managers-in-training, portfolio managers, and onsite staff
- Manage client accounts as needed (i.e. new associations, manager absence, etc.)
- Coordinate and lead recurring department meetings
- Conduct Board of Director and Committee orientations and ongoing training
- Attend, participate in, and provide updates regarding management team initiatives during department meetings (to all levels of staff)
- Mentor, motivate, coach, and identify/provide career development opportunities for the management team
- Deliver consultative services for Financial-Only management clients
- Oversee association manager performance evaluations based on measurable criteria at least annually
- Deliver performance management and disciplinary action as required, in partnership with HR
- Coordinate registration and course completion for new and existing CAI recertifications
- Coordinate CAI manager attendance and other continuing education
- Attend Board meetings, membership meetings, and committee meetings with managers on a routine basis and as needed and/or requested
- Maintain, foster, and improve successful vendor relations
- Proofread mass communications to ensure accuracy and consistency
- Represent the Company at designated meetings and formal functions
- Other duties and special projects as assigned
QUALIFICATIONS:
- This skill set is generally acquired through a combination of a degree in a Business Administration (or related) field, along with 5-7 years of proven leadership for a large company
- Advanced knowledge of CCIOA and relevant Corporations Code
- Basic knowledge of management contracts
- Ability to motivate teams while simultaneously managing several projects
- Extensive results-oriented experience in strategic planning and execution
- Knowledge of contracts, negotiation, and change management
- Ability to examine and re-engineer operations and procedures
- Strong financial planning and analysis capacity
- Excellent public relations, presentation, interpersonal, and verbal/written communication skills
- Ability to interact with all levels of staff in a diverse industry
- Sound knowledge of Microsoft Office and a willingness to learn new technology
SPECIAL POSITION REQUIREMENTS:
- Must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite meetings
SUPERVISES OTHERS? IF SO, LIST:
- All Community Association Managers (including Executive CAMs, General Managers, and Onsite)
SCHEDULE & TRAVEL:
- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs
- Up to approx. 30% domestic (including occasional overnight) travel annually
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
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