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Title

Warranty Administrator (Audi Lakeland) 

Description

Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 3 dealerships in Florida.

"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."

Qvale Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

The ideal candidate has a high school diploma or GED and previous retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred and prior CDK/ADP experience is helpful. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, good computer and internet skills, and an excellent customer service focus.


RESPONSIBILITIES

  • Adhere to all manufacturers and after-market warranty company's policies and procedures
  • Review warranty repair orders for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
  • Ensure that all necessary diagnostic forms accompany all repair orders requiring such per manufacturer's warranty policy and procedures manual
  • Determine and enter applicable labor operation codes, failure codes, and or, other administrative data required on repair orders
  • Ensure that all deductibles are properly documented so they are collected from the customer at the time of the repair completion/delivery
  • Process warranty claims through SAGA
  • Strive to maintain a minimum warranty claims acceptance rate of 95% and no more than 10 days of warranty receivables
  • Strong organizational skills and attention to detail a must
  • Two years previous automotive/administrative work required
  • Work with shop foremen, lead technicians and service advisors to effectively discuss warranty claims
  • Must be a minimum of eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)
  • Clerical duties as required
  • Other duties as required
 
Position Requirements

QUALIFICATIONS

  • High school diploma or GED required
  • Previous retail and/or customer service experience
  • Point-of-sale (cash register) and credit or debit card processing skills
  • Strong math skills and the ability to handle financial transactions rapidly and accurately in a fast-paced environment
  • Knowledge of automotive servicing or repair highly desired
  • Neat, clean, and professional appearance
  • Helpful attitude and friendly demeanor
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
  • Highly trustworthy and security conscious
  • Basic computer and Microsoft Office skills
  • Working knowledge of CDK Dealer Management System


BENEFITS

  • Competitive Pay
  • Paid Time Off (PTO)
  • 401(k)
  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Formal Ongoing Training Program
  • Excellent Advancement Opportunities
 
About the Organization Qvale Auto Group has over 70 Years in the automotive industry, beginning in California and now owning and operating 3 dealerships in Florida.




"We are a team committed to providing value, quality and excellence in sales and service; inspired by our customers' standards and the Qvale family reputation for integrity."


 
EOE Statement The Qvale Auto Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact us at hr@qag.auto.  

This position is currently not accepting applications.

To search for an open position, please go to http://QvaleAutoGroupInc.appone.com



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