Share Email Opening Apply Now
Title

Dock Manager - Freedom Boat Club 

Category Marina Boat Club  
Description

Do you love the water and boating? Freedom Boat Club (FBC) of Clarks Hill Lake is looking for a Dock Manager to join our team to facilitate a red-carpet experience for our members! FBC is the nation's oldest and largest private member boat club. The primary responsibility of the Dock Manager is to manage the day-to-day onsite operations for FBC, ensure the dock staff is properly trained to provide exceptional service to our members, and maintain an impeccably clean and ship shape fleet. This is a working position, and you will be inserted into the weekly work schedule and perform all duties required of the dock team.

Key Responsibilities:

  • Hire, train, and supervise all dock level personnel to ensure our members receive the highest level of service.
  • Develop weekly dock staff schedule to maximize efficiency, manage overtime, and review staffs time cards to ensure accuracy for payroll. Maintain a staffing schedule equivalent to 1 employee per 10 reservations in any given shift.
  • Insert yourself into the schedule for a minimum of 35 hours per week, and adjust your work schedule, as needed, dependent on the needs of the business and reliability of staff. Business operating hours are Monday-Sunday, 8:00 am to sunset.
  • Review and analyze member comment cards on a weekly basis to report to the Club Director and work towards appropriate action as required.
  • Ensure all Best Practices are followed to provide consistent service is provided. Best Practices may change from time to time.
  • Provide the Red carpet Treatment our members deserve. Follow specific member meet and greet procedures in addition to boarding and disembarking procedures.
  • Develop a weekly schedule to ensure all boats are receiving a routine cleaning. Submit work orders to the Fleet Manager to ensure all fleet needs are being addressed in a timely manner.
  • Investigate member misconduct and submit all incident reports to the Club Director.
  • Correspond with members on all dock-related issues including but not limited to complaints, fuel disputes, vessel damages, and miscellaneous dock charges. Proactively communicate issues, needs, and concerns to the Club Director.
  • Ensure adequate supply levels are being maintained at each location.
  • Oversee all paperwork submissions into the business office.
  • Oversee and track fuel logs, vessel fueling, and motor hours.
  • Maintain up-to-date registration on every fleet vessel.
  • Acquaint yourself with local marina managers/harbor masters and promote a positive working relationship in all marinas.
  • Become familiar with local waterways and popular boating destinations surrounding your club.
  • Keep the boats clean and the members happy.
  • Keep track of boat inventory and accounts for lost, damaged, or missing equipment and makes sure the members are charged accordingly.
  • Conduct weekly meetings with the dock staff to keep the team on the same page with the needs of members and the club.
  • Attend all club socials and marketing events to professionally represent the club.
  • Conduct fuel and equipment audits.
  • Work directly with the Club Director.
  • Complete all other assignments as needed.

Benefits:

We offer a full benefits package including medical, dental, vision, paid time off, paid holidays, company discounts, and 401k with company matching. Our culture and talented, highly collaborative team powers our success and is what makes Freedom Boat Club of Clarks Hill Lakea FUN and rewarding place to work. To learn more, check us out online here: Freedom Boat Club Clarks Hill Lake and Clarks Hill Marina.

 
Position Requirements
  • Has experience working on and operating boats
  • Able to work on and around the water
  • Able to perform work duties in inclement weather
  • Able to lift and move 50 + pounds while on a moving platform
  • Must have a valid driver license and maintain a valid license while employed
  • Must pass background screening and maintain MVR record meeting company requirements
  • Have experience in customer service
  • Highly effective communications skills and friendly customer service is absolutely required
  • Must maintain a positive & can-do attitude at all times!
  • Must follow company core values and adhere to all safety policies
  • Must have a high school diploma or GED
  • US Coast Guard Captains License a plus!
 
Tags Customer Service, Boating, Marina, Marina Boat Club, Freedom Boat Club, Captain, Boats, Dock,  
Position Dock Manager - Freedom Boat Club  
Location Marina Boat Club of Lake Clarks Hill  
About the Organization Thank you for applying to our Marina or Restaurant! You are applying to one location in a network of marinas and restaurants located around the state of Georgia and in South Carolina. We provide a wide range of services at our locations for those enjoying the boating and food industries. We strive to provide the best experience for our guests and team members, and desire to create raving fans out of every guest we encounter. For more information about us please visit our website at www.classiccitymarinas.com.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

Apply Now



WE ALSO RECOMMEND

Other Jobs Within Same Category
Freedom Boat Club Area Manager in Applings, GA
Posted on: 8/12/2022
[Apply Now]

Freedom Boat Club Area Manager in Seneca, SC
Posted on: 8/12/2022
[Apply Now]

Freedom Boat Club Area Manager in Watkinsville, GA
Posted on: 8/12/2022
[Apply Now]

Licensed Boat Captain in Applings, GA
Posted on: 7/27/2022
[Apply Now]

Dock Master - Freedom Boat Club in Applings, GA
Posted on: 7/27/2022
[Apply Now]


Other Jobs Within 60 Miles
Dock Hand - Clarks Hill Lake in Appling, Ga
Posted on: 8/11/2021
[Apply Now]

Operations Manager in Appling, Ga
Posted on: 1/20/2022
[Apply Now]

Dock Hand - Clarks Hill Lake in Appling, Ga
Posted on: 3/10/2022
[Apply Now]

General Manager in Appling, Ga
Posted on: 4/12/2022
[Apply Now]

General Manager in Appling, Ga
Posted on: 6/28/2022
[Apply Now]



Follow us
 


AppOne.comTM   copyrightŠ1999-2021 HR Services, Inc.
Click here for technical assistance.